Skyline of Singapore in New Year's Eve

To the outsiders, it can sometimes feel like email hasn’t changed that much since it was created. Maybe this is why some are so persistent in predicting its death every time a new flashy communications platform comes around. How many times have we heard the “it’s the end of email” mantra?

And yet, here we are, 51 years later, getting ready to uncover new email marketing trends that will help you set your email program apart in 2022 and build stronger relationships with your customers.

So if, like us, you also think the end of email is just another conspiracy theory, worry not. We’ve recapped all the essential email marketing trends so you can start the New Year off strong: from old friends that make this list every year – we’re looking straight at you, personalization – to new developments that got us all talking and theorizing in the second half of 2021 (open rates, anyone?).

Without further ado, please welcome your email marketing trends for 2022.

Table of Contents

  1. Better email accessibility
  2. New ways to measure success
  3. More dark mode in email design
  4. Growth of email interactivity
  5. Larger BIMI adoption across brands
  6. Increased data privacy consciousness
  7. Advanced email personalization
  8. Get your email marketing strategy ready for 2022

Better email accessibility

Accessibility has been a big trend in the tech world for the last few years, with new developments making it easier for people with disabilities to communicate and access information using digital means. With one billion people in the world estimated to have a vision impairment, implementing accessibility best practices in digital communications allows brands to craft messages all their customers can read and digest.

In the email space, accessibility has become more popular in the last few years, but it’s still not the norm. In fact, only 57% of companies consistently focus on developing accessible emails, according to a recent study by Mailjet, Mailgun, Email on Acid, and Ascend2.

But with more resources and tools available to craft, deploy, and test email accessibility, we predict 2022 to be the year brands take that much-needed next step and finally invest in consistently designing fully accessible emails.

quote mark email security

“It’s been encouraging to see the email industry say, ‘You know, this matters, and not just because it’s financially important.’ At the end of the day, if you’re creating something that more people can access, it’s worth the effort.”

Paul Airy

Accessibility and Usability Consultant

New ways to measure success

Back in June, the whole email world went into panic mode when Apple announced its new privacy features for the Apple Mail app. Once again, there were talks about email being doomed, and email experts everywhere engaged in a lengthy discussion about the worth of open rates as a success metric for emails.

Well, while the Apple Mail Privacy Policy proved to be less disruptive than we anticipated, the truth is the latest developments in email have deemed open rates a little unreliable when it comes to measuring the success of our campaigns.

In 2022, the focus will be on more impactful metrics that allow marketers to truly identify what’s working and what isn’t working in their email strategy. But first, email marketers will need to clearly establish their email campaign goals. Is the goal of an email just to be opened? Or do we want customers to click-through and take action? For the former, open rates could be enough, but the latter will require marketers to focus more on what happens next.

quote mark email security

“If you haven’t already, establish an attribution system using UTMs for tracking. Work with your team to track web traffic from email, sign-ups, downloads, purchases, etc. This will help show the impact of email on your organization.”

Julia Ritter

Email Marketing Manager, Mailjet by Sinch

More dark mode in email design

The growth of dark mode over the last few years is not surprising. With people spending more time at home and on their computers, the benefits of dark mode have made it a highly demanded feature that’s now present on most apps and operating systems.

When it comes to email, our recent survey showed that 44% of marketers are already considering dark mode during production. This makes sense: many users already choose dark mode display on their devices at least part of the day. But even among those that don’t actively select it, mobile phones now offer well-being features that automatically invert colors on emails – potentially, an email designer’s nightmare.

Nike emails featuring female athletes in light and dark mode

Nike designs its emails in light and dark mode

In 2022, dark mode will be much more a requirement than a trend in itself, with email designers and email developers desperately looking for solutions for common dark mode challenges, including logo display and brand consistency.

quote mark email security

“If there are small discrepancies in dark mode, it’s not the end of the world. Unless it’s a very important element of the email, it may not be worth trying so hard.”

Francois Sahli

Sr. Graphic Designer, Mailjet by Sinch

Growth of email interactivity

Interactivity – the Holy Grail of email marketing. In a way, it feels like we have been anticipating the rise of interactivity for a while now. And yet, it doesn’t look like we’re there yet, does it?

To be fair, the use of AMP for Email and interactive elements on email campaigns has been slowly on the rise over the last few years. But progress has been slow, mostly due to the complexity of developing interactive elements and the lack of consistency across email clients.

Interactive email promoting Google’s new earbuds

See the live email at Really Good Emails

However, those that have tried it have started to reap its benefits. One of our clients, an early AMP adopter, has seen a 35% increase in sales thanks to these interactive elements. With such potential, we can only expect interactivity to continue to grow in email in 2022.

quote mark email security

“AMP for Email is an interactive marketing tactic that boosts engagement. One of our earliest senders of AMP saw 35% increased engagement in emails. It makes a difference in how people are interacting with brands because everything remains in the email.”

Kate Nowrouzi

VP of Deliverability & Product Strategy, Mailgun by Sinch

Larger BIMI adoption across brands

The inbox has become a muddy battlefield where brands sometimes struggle to come out victorious amid worthless emails, spam, and phishing attempts. It isn’t pretty.

BIMI helps prevent email spoofing and increases email engagement by displaying a logo next to a brand’s email in the inbox, letting users know the email comes from a legitimate source.

A desktop screen showing an email from CNN that uses BIMI

Brands like CNN use BIMI to ensure people recognize their emails

And while BIMI has been around for years, it wasn’t until 2021 that it received the final seal of approval for email developments: Gmail support. Earlier this year, after a year-long pilot program, Google announced it would officially support BIMI logos, which makes the protocol much more interesting to brands.

quote mark email security

“As ransomware and phishing attacks continue, I believe next year we’ll see a rise in businesses adopting BIMI as a solution for customers to know their email is the real deal.”

Kate Nowrouzi

VP of Deliverability & Product Strategy, Mailgun by Sinch

Increased data privacy consciousness

Apple’s move earlier this year to provide its users with more privacy features shows how seriously big tech companies are taking data privacy. It makes sense, too: consumers are asking for more control over their personal data and want to know how brands are using their personal information.

In 2022, we expect other major clients to follow Apple’s lead and put their users’ privacy front and center in the development of new product features. This privacy consciousness will also impact brands, which will need to rethink the type of data they’re collecting from their users and how they’re utilizing it.

quote mark email security

“I think privacy is a huge topic. The days when you could deploy a cookie and track people are ending; that ability that marketers have is dwindling quickly. Apple has been leading this trend and moving Google along. Our theory is that it will make channel marketing way more relevant.”

Josh Odom

Chief Technology Officer, Mailgun by Sinch

Advanced email personalization

Yes, personalization has been a big trend in the email space for years, and yet it seems like few have cracked the code. Many have actually started applying some personalization to their emails, but brands struggle to offer the tailored experience customers now demand from them.

With a significant increase in email sending volumes during the COVID-19 pandemic and 20% of Americans receiving over 50 emails a day, generic email blasts are just not enough anymore when it comes to converting users. But it’s not just about conversions – emails that include advanced personalization are much more likely to generate strong engagement, which can result in much better deliverability overall.

A retail email with personalized content

Personalization increases email engagement [Source: Zembula]

In 2022, marketers will continue their quest to offer advanced customization within their emails, leveraging contact properties, AI-powered behavioral data, and dynamic content to provide a hyper-personalized email experience.

quote mark email security

“Personalization within email is an absolute win-win. It delivers a much-enhanced customer experience. Great. But for business, it drives both higher email engagement and revenues. Test it for yourself to see.”

Gavin Sherry

Head of Deliverability, Bloomreach

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