To successfully engage business buyers, marketing content must be more than just relevant to the reader. For it to be truly valuable, the content needs to be helpful and, on a basic level, provide information that the reader does not already know.
Sounds obvious, right? And yet if I were to choose the one thing that dooms more B2B email creative to mediocrity and worse, it would be just that: telling people stuff they already know.
In 90 percent of cases, this bad habit happens in what we at our firm refer to as the “set-up paragraph.” This is the opening paragraph of an email where the writer tries to explain why the reader should pay attention to the rest of the message.
Set-up paragraphs can be a necessary evil if the information on offer is purporting to describe a solution to a problem the reader may not know he has, or an opportunity he may not know exists. And even then, they should be as short as possible. Most of the time, however, set-up paragraphs simply bog down the email in a recitation of facts (e.g. “As a busy IT leader you know …”) that does nothing but try the reader’s patience.
For a particularly egregious example, see the email below from Azalead, a software platform for Account-Based Marketing (ABM). Starting with the headline: “Your buyer has changed more than any time in history (sic),” almost 70 percent of the entire email is given up to making a business case for why I should care about ABM.
Now, if you need to convince any B2B marketer at this point that ABM is a trend worth noting, he or she is probably beyond help anyway. But even if I were to be somehow completely ignorant of this thing called ABM, that entire first paragraph is nothing more than a lecture. No offer, no value proposition, no call to action, nothing that tells me what the writer wants me to do, and why, and how.
The one and only call to action is at the very end of the email, and by then, assuming I’ve read that far, I know absolutely nothing about the actual offer (a mysterious “free guide”) aside from the 3 very anemic bullet points that attempt to describe the value of the information in such lackluster terms as “What exactly is Account-Based Marketing (ABM)”. There’s no benefit language, nothing that describes in a specific, concrete or compelling way how this free guide will benefit me or my business.
Key takeaways: Don’t tell me stuff I already know. Don’t lecture me on a business trend or challenge or problem that you think I should care about. Get to the point. Tell me WHAT the offer is, WHY I want it, and HOW to get it. And then deliver specific, compelling examples of what I’ll learn when I do respond.
Of course there’s also a further irony to Azalead’s message, namely that their pitch begins with “Your buyers now expect hyper-personalized content tailored for companies just like theirs.” Everything, in other words, that this email is not.