Common Email Mistakes

Email marketing is one of the simplest forms of marketing, however, even with it’s simplicity there are a lot of common mistakes that Marketers can make. We’ve put together some of the most common email mistakes and tips on how to avoid them.

Mistakes in Subject/Preview Lines

Subject and preview lines are one of the most important components of an email however this is where mistakes are often made. Marketers tend to focus a lot on the actual content of the email and, more than often when testing or reviewing, the subject and preview lines are overlooked.

The best way to avoid this is to send test versions of your emails to a group of people within your office – this way the chance of mistakes slipping through the net is much more unlikely.

Email not Optimised for Mobile

In this day and age not having your emails optimised for mobile is a cardinal sin and there is no excuse for it. Up to 75% of emails are opened on mobiles or tablets so it’s crucial that you make them compatible for mobile viewing.

Your email builder should offer the option to create mobile-optimised templates at the least or in other builders such as Maxemail, the builder will automatically create a mobile version which can then be edited.

When testing your email always ensure you check it on mobile variants too!

Using A ‘No Reply’ Email Address

A big part of email is being connected and able to communicate – having a ‘no reply’ email address signifies the complete opposite. Recipients like to know there is someone ready and available to talk to if needed but being faced with an email they can’t reply to can lead to missed engagement opportunities.

To combat this you can use an email such as ‘contact@’ to encourage correspondance and include details of how recipients can get in contact with you if required. This promotes a much more friendly and helpful customer service.

Non-Personalised Content

Every recipient is different and has varied interests. Often Marketers send bulk blast emails to their whole list of contacts without regard to what individuals are actually interested in. Not only does this cause low engagement/click through rates it increases the amount of unsubscribes and spam marking as recipients are effectively being spammed with information they are uninterested in.

To keep your customers engaged and subscribed to your emails, personalise your emails to suit individuals. Use a mixture of segmentation, dynamic content and automation to tailor your emails to be relevant for recipients.

Find out some more tips on personalization.

Not Using Automation

Automation is the hottest trend within the email marketing industry at the moment, so not using it would be one of the biggest mistakes you could make! Marketers can spend hours trying to create perfect workflows for customers’ and their journeys, but with automation this time can be significantly reduced. Multiple programmes and workflows can be set up within minutes with ease and emails are so much more targeted for recipients – which ultimately improves the experience for recipients.