I saw this written on a resume the other day. One of her past job duties was “Joyfully greeted guests“. My first reaction was, “What kind of B.S. is that to write? You must be padding your resume ‘cause you can’t be that good.

Then I started to think…

How does one joyfully greet a guest (customer)? I ran a scenario through my mind of someone browsing through rack after rack of clothes when a store employee pounces over and says “Hey, good afternoon. How are you today? Is there anything I can help you find?”

All is Good in the World

Bubbles of happiness and joy flow over the employee’s lips. The birds are singing, the sun is shining brightly, the sugar plum fairy is smiling, and the leprechaun finally found his pot of gold. All is good in the world and joy is bestowed on all.

Wow, she’s a great employee, right? She spreads good cheer whenever she works.

Just then, I snap out of it and join the real world. No employee can be THAT joyful, can she?

The Greats of Customer Service

The greats of customer service don’t have to be a best-selling author or world-traveling keynote speaker. The greats are sometimes right under our nose. They work at the dry cleaner down the street or at the hair salon in the next town over. You know them, you’ve seen them, and you’ve experienced their gift of joy.

You’ve seen the twinkle in their eyes when they ask how your mom is or when they remember your child’s name. You can tell they genuinely care about your satisfaction through their body language and anticipatory actions. It’s a feeling you get when you know you in the presence of greatness – customer service greatness.

Some people are rich with money, some with health. But the best riches are that which makes a difference in the lives of others.

Is that what you really do for a living?

“Yes, I tend to the needs, wants, and desires of others. I know I can make a difference and will continue doing so every day”.

That is what great service is all about.