A few months back, almost everyone was busy working out the things that can help in building their start-up into the enterprise, and whatnot. Before the crisis, companies were dependent and indulged in meeting vendors, conducting seminars, interacting with clients, and employees. With the ongoing scenario, it has been clear to all that nothing sustains forever and changes are permanent, where digital transformation played its role.
But Wait! What is digital transformation?
Digital Transformation is what we call the integration of digital components like websites, mobile apps, or electronic payments and more into the areas of business and serving the customers with valued solutions.
The definition of Digital Transformation can be different for every company. Not only the integration of digital services into the business domain limits it, but there is a cultural change which is also a challenge for the organisation. It is a nightmare to completely change the long work process and adopt new practices within the firm.
People have several opinions for the word Digital and practitioners should be aware of both sides of the coin and coach the enterprise with enthusiasm.
Why digital transformation is required?
To hatch the chicken. Yes, as Charles Darwin stated the only possible solution is “Survival of the fittest” we have to adapt new changes and practices to bring extraordinary into the market.
No business wants to leave their culture, ethics and take the risk of changing the complete business model by investing chunks of money, only who wants to evolve and have a vision never worries about adopting new.
As Rome wasn’t built in a day, this process is a long-time cycle. To fuel the strategies a certain amount of revenue is dedicated to it. Capital investors are welcomed by the companies who support this transformation and ended up with long term relationships with them.
Factors of digital transformation:
• Updated technological stacks: technology-induced solutions that are more enhanced than before. Transformation is not self-driven practice; it is trending because of the adaptability by the customers, partners, and stakeholders. Technologies with interference potential are IoT, AI, blockchain, and virtual AR and their convergence should be a game-changer.
• Customer demands: This list is never-ending and never at ease. Competing with customer needs is always a challenge and to convert this customer interactions friction-less, technology-induced transformation plays a major role.
• Innovation induced: the never-ending process or the continuous loop, innovations will happen for the betterment of the community and ecosystem. It creates the urge of what next? Inventions are always a result of creating a new reality, no matter what the field is.
Variants of digital transformation
To enable the business continuity, it is a must to determine the credibility of the assets and the nature of adeptness in an organisation. Digital transformation is not monolithic and is a duo of speed and variation. Business processes, business operations, and the major relationship with the customer are determined as the variations of digital transformation.
Transforming Business process
What you think of a company that is maintaining an inventory of organisation assets, taking an instance of the number of notepads given to the training department. Do you think this is digital? Of course, upgraded than doing it on sheets with a fluorescent marker but shut out loud hell no, it’s not digital transformation. Doesn’t it sound better if any of the team members by simply using the ID card over the vending machine for a notepad and the inventory is maintained all by itself as per the employee’s ID?
This transformation is a new way of doing things, which is more technology-driven rather than practising traditional methods.
Transforming business operations:
To increase the productivity and value of the enterprise the daily practices are being followed under the name of business operations. Every enterprise has its own work culture, code of conduct but they all work towards the growth of the organisation. Business operation evolves and as the enterprise grows, updating operations are also considerate, to prevent glitches management should always be alert and keep working on their process and operations policy.
Accommodated with the latest and trending technology to develop a product doesn’t necessarily give the experience of digital transformation, but experimenting and changing the way of operations will. Operations are considered as the base for an enterprise and to cement its roots stronger, it needs to evolve and adapt the inductive changes.
Relationship with customer
Companies exist because of their customers. The product and services developed as per the customer’s ease and requirement. Therefore, it is a must to please our customers with the utmost satisfaction. The buzz about converting the model and process into digital is not carried out by any other identity but because of the customers. Digital transformation is “customer-driven”. Customers are curious and need all the reports and updates on time, they need relevant content anytime and anywhere.
This results in connection with customers 24/7, and to bring out the unmatched experience to customers. Customer satisfaction towards companies’ products impacts its growth and longevity with the customer further. It is high time to accept the variation and transform the customer experience with the enterprise. Embracing new trends and innovations is a must go, only welcoming this can make the customers faith in you and building a long-term relationship.
How Digital transformation is beneficial?
Transformation variations detailed most of the scenarios to summarise it for the convenience. Digital transformation is a continuous process, by this we mean every change occurring takes time and the profound change which impacts the company and influences all the aspects is a bit time taking.
It is not only about technology, but Digital transformation also intended more towards customer satisfaction rather than being core into technology. It affects all the sectors and processes in the enterprise and returns excellency is comprehensive and overhauled.
rounding and more. Their vision keeps them motivated and they need to be more responsive and swifter to react. They want to hear the chorus of customer satisfaction and chimes of praise for their services and products. To stand out, companies have to think out of the box and think of the ways to deliver the utmost satisfaction to the consumers with their products. Google, Airbnb, Netflix, and more proved that being the largest enterprise is not the possible case always, they have to behave and start from ground zero to learn the new transformations and variations in the market.
1. Digitalization of Business Operations
Get rid of the paper and go paperless. At the place of handing the paychecks don’t it sound great to have payroll software and where the salaries are well managed? The induction of transformation into the business process turns out to be very fascinating. From accounting to inventory every bit of the task can be automated and tracking them is more convenient than the traditional methods.
2. Resource management
Enterprises having several offices at different locations and managing the team of 500+ candidates has now become an easy go. Every group assigned with the task along a listing of the complete team can easily be tracked with their performance and their productivity to the task and company. A team leader can analyze the performance chart and give ratings and use its productivity in other tasks as well.
3. Employee Empowerment
Tracking of employees’ interests, skills, analyzing their growth and credibility to the team is beneficial in employee management. There are measures in digital transformation where tools proved very cultivating in determining employee’s growth rate. To end up with a satisfying relationship with our client it is more necessary to know about our team capabilities and mindset to have a valued solution. Nurturing team needs, encouraging their growth, and providing induction for new trends of technology is benefited to the enterprise.
4. Stepping into the new door of Globalization
With the term globalisation, many doors opened for the rise and betterment in the economy, employment, and many more. Digital technologies proved as a dam between the nations around the globe for the flow of goods & services. As this transformation spreads its fangs all around the digital trade is growing, developing and facilitating consumers globally.
With the increase in digital trade, globalisation and digital transformation, both are facilitated. Start-ups, small companies, or individual entrepreneurs all are affected by these changes which result in competitiveness and opportunities.
5. A new era in the level of transparency
Gone are the days when only the CEO and board members were the faces of the company, in this era every employee is aware of the growth, revenue, and credibility of the organisation. At the various levels of digital transformation, the corporate leaders analysed that building a transparent work culture is necessary to build a healthy relationship with the team and to prevail the faith between them.
Transparency is a two-way path where both entities work for the betterment. It brings innovation, openness, and willingness to work beyond the productivity of the employees. Creating a safe and healthy environment is an utmost requirement fulfilled by the organisation, this foundation strengths the positive thoughts in the employees.
If transparent culture is not present the employees either feel detached and eventually lose interest in delivering quality work. Digital transformation can provide the base for this practice of culture in the organisation and as this process is continuous the behavioural aspects can also be analysed flawlessly.