Today, I want to talk to you about how you can easily lose customers in less than a minute.…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
I don’t mean to take an order. I mean to find out how you can do better. If there…
Customer Experience
Efficiency and productivity are the driving forces behind any call center. As the first line of defense for customer…
Customer Experience
There are hundreds of tasks and use-cases for chatbots, from financial advisor to beauty assistant. But none are more…
Customer Experience
The road to choosing an outsourced contact center provider is usually a long one. It’s a strategic decision to…
Customer Experience
A wise mentor of mine told me years ago: “Don’t expect what you don’t inspect.” His point was that…
Customer Experience
Do you ever feel like you’re doing SUCH a great job, but it goes a bit unnoticed? Customer Success…
Customer Experience
What is the value of acquiring one customer? Many marketing campaigns carefully consider this cost. They total up all…
Customer Experience
We’re going to discuss how to handle an angry customer, because no one wants to deal with disgruntled customers!…
Customer Experience
Most customer service professionals are familiar with the two most common customer service metrics: the Customer Satisfaction (CSAT) Score…
Customer Experience