Most of the time we go about our daily tasks without giving much thought to how they’re being powered: through Internet connectivity. It is only on those sad days when connections are interrupted or worse, halted altogether, that we stop and consider just how much of our jobs and lives depend on strong web services. Amazon Web Service’s most recent outage on February 27th was a sharp and unwelcome reminder of the mayhem that connectivity issues causes. The outage was caused by “High Error Rates with the SW in US East-1” and affected several businesses, including: Quora, Giphy, Sailthru, Venmo, and even Nest’s devices. Amazon is the leading cloud provider, which means when Amazon Web Services topples it creates a domino effect that touches almost every business and consumer to a certain degree. And although many experienced headaches that day, the outage provides some valuable lessons.

Redundancy is Good

Many companies avoid implementing thorough cyber crisis plans because they’re costly. But if the recent Amazon Web Services outage taught us anything, it’s that back-up plans are crucial to managing unexpected connectivity chaos. Businesses need to have a system of commands in place for failures; because although we might think of the web as an omnipotent and unwavering force, it is human-made, which ultimately means, that it can and will fail. Amazon’s outage, for example, was said to be caused by an employee incorrectly inputting a command – a mistake that took just seconds to make, but a prolonged amount of time to rectify. By taking the time to map out a plan, businesses can also increase their transparency with customers. When AWS went out, several companies were affected, which means that their customers’ lives were also interrupted. Customers are going to be a lot more forgiving of these roadblocks if service providers get out ahead of the situation and communicate what happened, and what customers can expect next.

Multi-Cloud Platforms Are a Necessity

Although many businesses were in a state of panic on February 27th, those who run their systems on a multi-cloud platform were able to breathe easy. Reliability and security cannot be taken for granted; every day there seems to be another story of a hack or online security breakdown. However, no one can afford to stop their lives amid every cyber-snaggle. Adequate backup systems, like multi-cloud platforms, must be in place to keep your business afloat and your customers happy. So rather than taking this latest failure as a sign to move away from Cloud storage, businesses should instead look to diversify. Any technology, including cloud storage is at risk of failure at some point, and the more supporting options you have in place the faster you’ll be able to recover. As the saying goes, “Don’t keep all of your eggs in one basket.”

If the Amazon Web Services fiasco taught us anything it’s that network security can be fickle; whether problems pop up due to human error or security breaches, there will always be a degree of uncertainty around network performance and connection. While you can’t control every variable that affects your web operations, you can put a system of plans and measure in place to ensure that if or when a network goes out, it doesn’t take your entire business down with it. Diversifying your cloud storage across several platforms and taking the time to put redundancy and emergency plans in place will save you from the hassle of trying to react to network issues in the moment.