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Chatbots have made their mark in the business world in more ways than one. While many view them as tools for customers to get answers to their questions, they’re also important for managing a company’s internal processes.

Now, chatbots can act as virtual assistants to each of your team members, giving them back time to focus on revenue-generating activities that can help your company thrive. These chatbots can be found on internal communications channels, such as Slack.

The popular messaging application is used by a huge variety of companies and allows for better project management, increased productivity, and can even boost company morale. With this in mind, I’ll tell you about chatbots for Slack, also known as Slackbots, as well as 5 ways you can use them in your business.

What Is a Slackbot?

Chatbots are robots that are either powered by rules, or more commonly, by artificial intelligence (AI), natural language processing (NLP), and machine learning. They allow you to interact with customers, clients, and fellow team members via a chat interface like Facebook Messenger or Slack, among others.

As the name suggests, Slackbots are specific to Slack and can be incorporated into various Slack channels and project communications. These Slackbots allow team members to automate an enormous range of tasks to help them accomplish their daily goals.

5 Ways Businesses Can Use Slackbots

1- Informational Tools

To complete a task, teams need information, whether it’s from clients, customers, or other team members. Because these tasks must be completed within their designated deadlines, it’s important that team members have quick access to the information they need. Slackbots make this possible.

Slackbots can be introduced as informational tools in several ways. You could design your bot to keep a record of important links or folders shared within your Slack channels. These assistants can also be programmed or trained to answer any questions employees have without them having to leave their Slack app.

Lastly, Slackbots can be used to gather feedback regarding projects. Instead of sending out a mass email with a link to a questionnaire, your chatbot can send a quick poll to specific Slack channels. It then collates all the answers it receives and sends it to you directly through Slack.

2- Gather and Analyze Data

You could design a Slackbot to act as your own personal analytics assistant. With the help of AI, you could gather insights regarding both internal and external data. Aside from collecting data, a Slackbot can analyze it and create a comprehensive report for your teams to use during their projects.

Or, you may design your Slackbot to work alongside other platforms your company uses, such as Salesforce or Google Analytics, in order to assist with any data-driven decisions your teams have to make.

3- Enhance Team Communications and Morale

While Slack channels are designed to separate communications regarding different projects, they can become inundated with personal conversations that take away from the intended focus of the channel. Slackbots are able to keep your conversations organized and streamlined.

Instead of organizing team-building activities through project channels, you can create a Slackbot that collects everyone’s preferences and requirements. These bots are powerful tools for boosting team morale, as they integrate a level of fun and personality into your employees’ workday. They’re also ideal for maintaining a level of concentration on ongoing projects.

4- Organizational Assistants

Organization is the key to productivity and Slackbots help team members synchronize their days by acting as virtual assistants to each of them. Most companies can’t afford to hire personal assistants for every employee in the office, which is what makes Slackbots so valuable.

Below are some of the tasks that Slackbots can undertake without incurring any additional costs:

  • Reducing the amount of time your teams spend on email
  • Helping perform standup meetings, allowing members to report progress and establish their priorities for the day or week
  • Scheduling and publishing posts on social media channels
  • Scheduling, editing, and canceling meetings
  • Sending reminders and alerts

5- Increase Security

Within businesses, internal conversations often contain highly sensitive information that needs to be kept secure from customers, clients, competitors, etc. While all businesses should have security measures put in place to keep information safe, Slackbots can help ensure that employees visit secure websites and that sensitive conversations are encrypted.

You can design a Slackbot that silently lives in your Slack channels to monitor conversations for any suspicious links or folders. You could also program your bot to send you alerts when certain words, files, or links are shared within your project channels.

Building Your Own Slackbot

Thankfully, building a Slackbot is now easier than ever, as you no longer need to have programming or coding knowledge to create one. Thanks to chatbot-building platforms you can create a chatbot in minutes using a simple, yet powerful drag-and-drop interface.

Chatbots work seamlessly with Slack and can recognize variations on trigger words and phrases. They also integrate with major payment systems and come with a bot analytics feature, which allows you to analyze conversations and optimize your bot over time.

Finally…

Introducing a chatbot into your Slack channels can increase productivity across your business while boosting morale and enhancing security. Check out some of the suggestions I’ve highlighted above to incorporate a chatbot into your Slack channels to help your team members and company succeed.