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Whether or not you’re aware of it, you’ve probably used a chatbot; these robots can be found on websites and social media channels. They’re best known for offering support to customers and have now been introduced as marketing and sales agents, as well as tools that significantly reduce the paper trails associated with HR and IT departments.

These robots can be powered by rules or more commonly artificial intelligence (AI), natural language processing (NLP), and machine learning. AI-powered bots learn with every interaction they experience. They’re now so developed, they can often convince consumers that they’re speaking to a human rather than a robot.

Chatbots aren’t just used as simple, customer-facing tools; they’re now able to take on some of the necessary, yet repetitive and mundane tasks that employees complete on an everyday basis. They also act as personal assistants, allowing companies to cut down on the number of emails exchanged and meetings organized. Just how do these chatbots help companies achieve this level of productivity? With Slackbots!

What is a Slackbot?

A Slackbot is a chatbot which is integrated into Slack. You can integrate Slackbots into direct messages or channels with teammates. Some of the tasks Slackbots can undertake include, but aren’t limited to:

  • Answering questions regarding projects, services, events, and more
  • Sending reminders and notifications
  • Scheduling, editing, and canceling events and meetings
  • Placing orders directly from your Slack channels and direct messages

Creating Your First Slackbot

Whether you want to enhance your internal communications, offer your teams more support, increase productivity, boost company morale, or generate more sales, Slackbots can help you achieve your goals. Here are some tips to follow to create a successful Slackbot:

Choose the Right Chatbot-Building Platform

As mentioned above, modern chatbots are often powered by AI, NLP, and machine learning. Thankfully, platforms like Chattypeople make this possible without requiring you to invest a huge amount of money hiring a professional coder or programmer. Chattypeople is simple to use, thanks to its powerful visual dashboard. It’s free to get started, meaning you can create multiple versions of your Slackbot before launching the final one to your audience.

Whether you’re a small startup or a large enterprise, Chattypeople is the ultimate chatbot-building tool. The platform allows you to create chatbots that:

  • Integrate with major payment systems
  • Push offers and promotions, on demand
  • Work seamlessly in Slack channels and direct messages, as well as other communication channels

Establish Your User’s Needs and Pain Points

The only to create a Slackbot that adds value to your audience is to identify their pain points. Ask yourself what needs you’ll be fulfilling with your chatbot. Are you trying to give back time to your teams by cutting down on the number of meetings they have? Do you want to boost company morale? Whatever the purpose, you should clearly identify your Slackbot’s aims and objectives before creating it.

Analyze your Competitors

Is your Slackbot idea one of a kind? If not, how does it stand out from its competitors? Your chatbot must fulfill people’s needs like no other chatbots or programs do. This means that even if you’re launching a Slackbot that’s already available, yours needs to be a bigger and better version for it to get the attention it warrants.

Analyze your competition before you start designing your Slackbot. Finding a gap in their current strategies, products, and services could be exactly what you need to launch a Slackbot that adds further value to your audience.

Create the Right Onboarding

Your Slackbot’s onboarding could make or break the relationship that your users have with it. The onboarding is the welcome message; it’s the way in which your Slackbot introduces itself to your audience. Because users may not be familiar with your Slackbot, it’s important to design it to be proactive from the get-go.

From the moment users open their Slack, make sure your Slackbot introduces itself. Its welcome message should:

  • Include its name
  • Highlight its key purpose and functionalities
  • Avoid gender-specific pronouns
  • Avoid open-ended questions

Align Your Bot’s Personality With Your Brand

Slackbots are an extension of your brand…they’re no different from a product, service, or brand representative. They must be trained to align with your brand’s vision to create a level of continuity throughout your company. This can be achieved by giving your Slackbot the appropriate tone of voice and personality.

One of the easiest ways to add a level of personality to a Slackbot is to make it a character with a name and backstory. Create a script for your bot so that it conveys the right emotions to its users. Please note that it’s important your Slackbot never comes across as offensive or rude.

Start Small

There are thousands of Slackbots now available; however, there are very few that can perfectly complete tasks. Companies have been launching chatbots claiming they can help with anything and everything. Unfortunately, this has led to a proliferation of low-quality bots that are not only confusing, but can’t correctly perform a single task.

When creating your Slackbot, design it to have one specific functionality and make it clear to your audience. This will avoid overwhelming them while making expectations clear. Not only this, your audience will trust your Slackbot’s abilities; as you add new features to it, they’ll be more inclined to use them.

Optimize Your Slackbot Regularly

The key to creating a successful Slackbot is to monitor its performance to regularly optimize it. To do so, you need to invest in the right analytics tool. Chattypeople, for example, offers a full bot analytics feature that allows you to analyze user conversations so that you gain a true understanding of how your bot’s working.

With the right analytics tool, you’ll be able to:

  • Identify complicated questions that your Slackbot is unable to answer
  • Track engagement
  • Gather information regarding users

Finally…

With more companies switching to Slack to communicate internally about projects, it’s no surprise that Slackbots have increased in popularity. These intelligent robots add value to your projects in numerous ways, and by implementing one today, you’ll not only increase productivity, but boost your bottom line. Follow some of the tips outlined above to create an awesome and memorable Slackbot.