Mobile applications are becoming less popular; while there are still thousands being made and used, it’s difficult to filter the good ones from the bad. With this in mind, using an application has, to many, become a chore rather than an activity that offers some form of benefit to the user.

We live in an age where consumers are used to getting what they need quickly without a huge amount of effort, and the app ecosystem doesn’t, on the whole, no longer supplies that level of demand. But, developers may have found a new way to meet this need for instantaneous support that customers now want, and this comes in the form of a chatbot.

About Chatbots

Chatbots have been around for years, but most recently, advancements in the artificial intelligence (AI) and natural language processing (NLP) that powers them has led to an evolution many didn’t see coming. Chatbots have now become human-like robots that can undertake a huge variety of tasks as well as, if not better than, humans.

Big players like Facebook took the chatbot world by storm, with many businesses incorporating them into their Messenger profiles, thus offering higher quality customer care, marketing, and sales services. Now, companies have found a new way to use these bots: as internal-facing virtual assistants.

The Integration of Chatbots into Slack

Worldwide, Slack is one of the most commonly used internal communications and project management messaging applications. The platform allows team members from varied businesses to collaborate on projects without the need for back-and-forth emails and frequent meetings.

Now, Slack has become even more than a messaging tool that increases productivity and saves time with enterprise chatbot solutions. Thanks to what many are calling Slackbots, companies can incorporate a whole new level of productivity, efficiency, collaboration, and security, to name a few, to their internal communications.

Creating the Perfect Slackbot

With the above in mind, I’m going to highlight some steps to take if you’ve decided to integrate a chatbot into your Slack conversations:

1- Choose a Reliable Chatbot-Building Platform

Before you can launch a Slackbot to the world, you need to choose the right chatbot-building platform. While many find the thought of creating a bot overwhelming, platforms have made the task extremely easy. Today, you don’t need to have any coding or programming knowledge to create your own Slackbot.

You can do so in a matter of minutes through a powerful, drag-and-drop visual interface, which is not only easy to use, but completely free to get started. Slackbots can be integrated into your internal processes to help you manage projects, streamline communications within teams, and increase security.

2- Define Your End Goal

In order to create a successful Slackbot, you need to be sure that it will achieve something for the user. This means that you need to establish your bot’s end goal is before creating it. What will your chatbot achieve? What is its purpose?

Make sure that you define very specific goals. Claiming it will make the person using it more productive is not precise enough for it to achieve mass adoption. It may also mean that you’re on the verge of creating a Slackbot that is too broad. By creating a chatbot that is able to do a lot, but not one thing perfectly, you’ll set yourself up for failure, so be as concise as possible. With time, you can introduce new features to your chatbot as it becomes more popular.

3- Know Your Audience’s Pain Points

In order for your chatbot to achieve a specific goal, you need to know your audience’s pain points. In this case, you should know what your team members struggle with the most. Think about the problems your employees face on a regular basis and find an efficient solution to them. If your chatbot offers a substantial benefit, your teams will be convinced to use it.

To find out your teams’ pain points, you need to do some research. You can start by launching a chatbot that asks your teams specific questions. Your chatbot will gather data that it can analyze and send to you in a fully comprehensive report.

4- Machine Learning and Natural Language Processing Are Key

Chatbots are conversational tools found on websites and messaging applications. These messaging applications are often used for people to have personable conversations with friends and family members. With that in mind, even in a professional setting, the natural flow of a conversation through chatbot is similar to that of a face-to-face conversation.

NLP and machine learning will help your chatbot develop the skills it needs to have human-like conversations. While you should never trick your users into thinking they’re conversing with a human, it’s important to create a conversation flow that’s natural and enjoyable to the user.

5- Encourage Your Teams to Use Your Chatbot

A Slackbot powered by AI, machine learning, and natural language processing will learn and improve its ability to communicate with every conversation it has. As a result, it’s essential that it’s used. You must, therefore, encourage your team members to use the chatbot as much as possible.

You should also ensure that you’ve designed your chatbot to be proactive. Because your team won’t be used to using a chatbot for internal business purposes, they may not even remember it exists. Start by sending a welcome message that clearly highlights its exact features and capabilities.

Train your Slackbot to be engaging and make sure that it asks questions with clear calls-to-action. By avoiding open-ended questions, you’ll ensure that it gathers clear and concise data that you can use to optimize your bot in the future.

Finally…

While many see chatbots as social media messaging tools used for customer care services, marketing, and sales, Slackbots have proven that bots are just as effective when acting as internal-facing tools that allow teams to increase productivity and focus on more revenue-generating activities.

By focusing on the five tips I’ve outlined above, you’ll cut out the unnecessary time you and your teams spend in meetings and emailing. You’ll also be able to learn more about your employees, thus allowing you to improve company morale and, of course, increase your bottom line.