In its 2019 Quality Management Study, Aberdeen spoke to 305 organizations on the cutting edge of quality in Manufacturing.

  • Top respondent areas of functional responsibility were Information Technology, Manufacturing / Production, Corporate Management, Business Development / Sales, Operations, and others.
  • Top industries represented among the respondents were General Manufacturing, Automotive / Other Vehicles, Consumer Packaged Goods, Health / Medical / Dental Devices, and others.

This blog quickly summarizes study findings on Best-in-Class cloud-based quality management systems (QMS)

Defining the Best-in-Class

Aberdeen used three key performance indicators (KPIs) to distinguish the Best-in-Class from Industry Average and Laggard organizations: overall equipment effectiveness (OEE), on-time and complete shipments, and new product introduction (NPI) performance. Respondents are divided among three categories, “or “maturity classes.” Based on their aggregate performances in these three metrics: the top 20% of performers are deemed “Best-in-Class.” These companies are highly-focused on quality, and 90% have a unified enterprise quality strategy in place.

Best-in-Class QMS is Cloud-based QMS

Software-as-a-Service (SaaS) is already a quality management reality for Best-in-Class organizations. Aberdeen asked respondents which the primary way their quality management system (QMS) was deployed. (Figure 1).

Figure 1: Best-in-Class QMS Software Delivery Model

Only 11% of survey respondents still chose the traditional on-premise software delivery model; an overwhelming 66% choose on-demand / SaaS their primary software deployment method for QMS; and the remainder choose some combination of private or hybrid cloud. (Figure 1).

Benefits of the Cloud

Best-in-Class respondents see many benefits in moving enterprise applications to the Cloud (Figure 2).

Figure 2: Benefits of QMS in the Cloud

First and foremost, the need for greater manufacturing efficiency is the primary benefit of the Cloud: faster implementation speed, lower cost, and greater efficiency in total lifecycle costs. Next, scalability and easier deployment rank as positive benefits. Only then, do respondents mention the Cloud’s “subscription pricing” as a factor.


Cloud-based QMS among the Best-in-Class is pervasive, and the its benefits are strong. Cloud-based QMS automates and manages common business practices such as corrective action, document control, auditing, risk management, and more. The cloud has made QMS solutions more accessible to organizations of all sizes, and using the cloud-based QMS to automate business needs results in a standard, consistent and repeatable process.

The speed of business continues to increase — companies are being forced to accelerate their processes and pressure is on for them to maintain and improve quality to remain competitive. These, top-performing companies demonstrably understand the importance of the Cloud in supporting this critical journey.

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