Quite often I get emails or tweets looking for answers to a question regarding Facebook. Some of the solutions are relatively straight forward, but not if you don’t know your way around a Facebook account or business page.
A common complaint I hear is that Facebook don’t provide much in the way of support. Well I’m here to show you otherwise.
Facebook Help Centre
No this is not some spammy blog, this is the official help centre for all Facebook users. You simply need to follow this link at the bottom of your page…. https://www.facebook.com/help/community See below.
The Help Centre offers various forums and categories where you can search for answers to your questions, or you can follow a question to get updates. I particularly appreciate the ‘something’s not working’ category because I rarely encounter problems with the site, but it’s reassuring to know they actively address bugs and enhance the site even after their significant success.
The Apps, Games & Credits Category is very useful in that in deals predominantly with third party developers and other sites using Facebook to provide a platform for their product or service.
The Safety centre itself is an extremely useful resource. There are tips and guidelines from a number of sources including the Facebook Advisory Panel. There’s even individual sections for Parents, Teachers, Teens and even Law Enforcement. There’s a guide to the settings and features of your account and there’s also a page which articulates the philosophy of the social network when it comes to privacy and safety.
All in all, I think this is a much underrated resource which can be extremely useful for anyone needing a simple answer to an annoying issue or advice and guidance.
Have you visited the help centre? Do you think they are missing anything? Does the philosophy Facebook has towards this type of guidance and advice work?