It used to be that an issue tracking system, also referred to as a bug tracker, was exclusively used by programmers and software developers. Later on, the system became commonplace in customer support call centers and other CRM-powered functions to keep track of issues (and the steps taken to arrive at a resolution) reported by customers and/or the company’s own employees.

issue tracking

If you think about it, issue tracking is not exclusive to businesses. Our lives outside of business, such as sending a child to school, involve an issue tracking system of some sort. If the child is experiencing difficulties in his/her studies, putting a finger on the possible reasons for the challenges can result in the same child’s eventual better performance.

In the software development side of the equation, the process involves a sequence of steps usually comprised of the following: software creation, testing, and improvement. The steps can be referred to by several different names, and the sequence may also include an additional step here or there.

Common business functions and issue tracking

  • Budgeting 

While the fundamentals are similar, budgeting for business is different from household budgeting. When budgeting for companies, more important than the static budget is the company’s ability to evaluate its performance against the budget set. Unlike with household budgets, factors like foreign currency movement, the cost of raw materials and other variable production costs need to be considered.

With an issue tracking system, you can create a workflow that tracks all variables, unforeseen expenses and other issues affecting your budget, so that come the next budgeting cycle, you’re better equipped with actual data for more intelligent forecasting.

  • Contract approval 

Depending on whom you’re asking, the lifeblood of a business can be cash, lead generation, decision-making, even blogging. At the end of the day, however, cash is still king. And to guarantee that you get the cash your business deserves for the products and/or services it provides, signed contracts are necessary.

A business contract goes through an approval process before the actual signing by the parties involved occurs. That being the case, it’s best to remember that the more time it takes for a contract to get approved, the greater the chance of it being awarded to someone else.

To speed up the process, alongside a task management solution exclusively designed for the contract approval process, using an issue tracking system to track actual data that contributes to the signing/non-signing of a contract can help the business in the long run, especially in identifying best practices.

  • Logistics

Logistics (resource management, planning, control and execution) is a critical aspect of any business. Logistics can be broken down into several different categories: procurement, production, disposal, distribution, etc. The issues affecting these logistical categories, however, have one and the same effect: a chaotic business environment.

With an issue tracking system, you get a better sense of the issues that influence the movement of your company’s resources from point A to point B, which, in turn, allows you to devise a better execution strategy.


In business, issue tracking is a must. That is, if the business is to survive this highly competitive and innovative marketplace.

If an issue tracking system is something you might want to see deployed in your own unique environment, Comindware Tracker offers a free 30-day trial.

Image credit: Nutdanai Apikhomboonwaroot |