Did you know that 66% of customers will spend more with a company that they believe provides excellent service? Welcome to the age of the customer, where businesses fly or fail based on the customer service they provide. Retailers today have to be customer-centric across all aspects of the business, and that means delivering thoughtful customer service across mobile, chat, social, and self-service.

In the infographic below, we illustrate the direct relationship with convenient customer service and higher conversions.

Do you have a winning strategy? Go through the flow chart to see where you are hitting it out of the park and where you have room to improve.