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BrandViews / Zendesk

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 114,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.

What Customer Engagement Actually Means

Congrats — you have a product or service that people appreciate enough to pay for. But your offering, even if…

Katharine Crane
April 2, 2020
BrandViews / Zendesk

Improve Customer Loyalty and Retention by Focusing on Relationships

Ask any business leader, and they’ll tell you that yes, of course, they want loyal customers. But the path from…

Sarah Olson
April 1, 2020
BrandViews / Zendesk

How to Spot a Phishing Attack

The average office worker receives 121 emails per day. When faced with information overload such as this, it can be…

Sarah Olson
April 1, 2020
BrandViews / Zendesk

How to Choose the Best CRM for Your Business Needs

If you asked someone 30 years ago what customer relationship management (CRM) meant, you’d get a very different answer than…

Sarah Olson
March 31, 2020
BrandViews / Zendesk

How Online Retailers Are Transforming the Customer Experience with Conversational Commerce

In August 1994, the very first e-commerce transaction took place when a man sold a Sting CD to a friend…

Hannah Wren
March 31, 2020
BrandViews / Zendesk

Customer Relationship Management: A Guide

Over the past 30 years, the term customer relationship management (CRM) has evolved with the times—what was once seen as…

Leah Kidd
March 27, 2020
BrandViews / Zendesk

5 Ways to Use a Customer Portal to Foster More Trustworthy Customer Relationships

Research is clear: customers want to help themselves. In fact, 69 percent want to resolve as many issues as possible…

Hannah Wren
March 27, 2020
BrandViews / Zendesk

The Intelligent Contact Center of the Future

With so many new customer communication channels opening for business, the classic contact center can seem kind of old school.…

Jesse Martin
March 19, 2020
BrandViews / Zendesk

3 Reasons Support Leaders Can Benefit From a Sales CRM

With 89 percent of companies competing primarily on the basis of customer experience, customer service has become a critical function…

Hannah Wren
March 18, 2020
BrandViews / Zendesk

Transitioning to a Remote Workforce

In the case of a sudden public health crisis, all debate on the pros and cons of a remote workforce…

Amanda Roosa
March 12, 2020
BrandViews / Zendesk

How to Build a Sales CRM Process

Legendary engineer and management consultant W. Edwards Deming once said, “A bad system will beat a good person every time.”…

Amanda Roosa
March 11, 2020
BrandViews / Zendesk

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