Ask any business leader, and they’ll tell you that yes, of course, they want loyal customers. But the path…
BrandViews / Zendesk
BrandViews / Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 114,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
The average office worker receives 121 emails per day. When faced with information overload such as this, it can…
BrandViews / Zendesk
If you asked someone 30 years ago what customer relationship management (CRM) meant, you’d get a very different answer…
BrandViews / Zendesk
In August 1994, the very first e-commerce transaction took place when a man sold a Sting CD to a…
BrandViews / Zendesk
Over the past 30 years, the term customer relationship management (CRM) has evolved with the times—what was once seen…
BrandViews / Zendesk
Research is clear: customers want to help themselves. In fact, 69 percent want to resolve as many issues as…
BrandViews / Zendesk
With so many new customer communication channels opening for business, the classic contact center can seem kind of old…
BrandViews / Zendesk
With 89 percent of companies competing primarily on the basis of customer experience, customer service has become a critical…
BrandViews / Zendesk
In the case of a sudden public health crisis, all debate on the pros and cons of a remote…
BrandViews / Zendesk
Legendary engineer and management consultant W. Edwards Deming once said, “A bad system will beat a good person every…
BrandViews / Zendesk