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BrandViews / TeamSupport

TeamSupport is the customer support solution designed for business to business (B2B) enterprises. Our collaborative, customer-focused help desk software helps you increase customer satisfaction, reduce support costs, and better understand your customers. Native integration with CRM and developer software (among others) lets you consolidate customer and product information in one easy to use application complete with advanced reporting and metrics.

4 Reasons Customer Service Ratings Matter More Than You Think

Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an…

Jay Leonard
May 4, 2019
BrandViews / TeamSupport

12 Customer Service Skills All Great Agents Need

Great customer service agents are invaluable in any business. Not only can they make your customers happy in an instant,…

Jay Leonard
April 20, 2019
BrandViews / TeamSupport

4 Modern Strategies for Managing Customer Expectations

We’ve all worked with customers that have seemingly unrealistic expectations. You give them an inch and they expect a mile!…

James Spillane
April 16, 2019
BrandViews / TeamSupport

5 Tips to Handling an Increase in Ticket Volume

Working in a customer-centric industry, there are some days when it seems like everybody wants to talk to you. Maybe…

Jay Leonard
April 8, 2019
BrandViews / TeamSupport

The Future of SaaS Customer Success

As a SaaS company grows, customer success becomes even more important. Defined as doing everything in your power to ensure…

Jay Leonard
April 1, 2019
BrandViews / TeamSupport

Why Kindness Matters in Customer Conversations

Sometimes in business, attitude is more important than any service or product. Approaching conversations with the right perspective for the…

Connor Brooke
March 22, 2019
BrandViews / TeamSupport

11 Must Have Features in a Customer Support Software System

As we add more technology to our lives to meet our business needs, the customer support software system has become…

Alan Draper
March 19, 2019
BrandViews / TeamSupport

How to Build Positive Relationships with B2B Customers

Too often, businesses don’t place enough value on building positive relationships with their customers. The term itself, “positive relationship”, is…

Connor Brooke
March 10, 2019
BrandViews / TeamSupport

The Future of Artificial Intelligence in Customer Support

We live in an era where technology is advancing so quickly that it’s hard to keep up. Think back to…

Alan Draper
February 23, 2019
BrandViews / TeamSupport

Why Sentiment Analysis Matters to B2B Customer Service

Sometimes how a customer speaks to you is just as important as what is being said. A compact label for…

Alan Draper
February 11, 2019
BrandViews / TeamSupport

How to Choose the Right Customer Support Metrics

In the data-driven corporate world we work in, metrics are everything. And, thanks to so many technology solutions on the…

Alan Draper
February 3, 2019
BrandViews / TeamSupport

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