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BrandViews / TeamSupport

TeamSupport is the customer support solution designed for business to business (B2B) enterprises. Our collaborative, customer-focused help desk software helps you increase customer satisfaction, reduce support costs, and better understand your customers. Native integration with CRM and developer software (among others) lets you consolidate customer and product information in one easy to use application complete with advanced reporting and metrics.

Why Efficient Customer Service is Valuable to B2B Companies

Please hold. There are 12 callers ahead of you. Your business is important to us. This scenario is still far…

James Spillane
July 26, 2019
BrandViews / TeamSupport

The Importance of Combining Your Learning Management System and Customer Support Software

Many businesses are looking for new ways to improve and strengthen their own customer relationships. They’ve hired a great team…

Connor Brooke
July 19, 2019
BrandViews / TeamSupport

3 Ways Knowledge Management Solutions Create Happy Employees and Customers

In the business world, knowledge is power. A team of bad ass, knowledgeable employees will impress even the most difficult…

James Spillane
July 13, 2019
BrandViews / TeamSupport

SaaS Customer Onboarding: Why It’s Valuable to Software Companies

Landing new customers is a hell of a lot of work for B2B (business-to-business) software companies. Even the easy deals…

Alan Draper
June 29, 2019
BrandViews / TeamSupport

Proving the Value and ROI of a Customer Service System

Creating a solid business case for customer service initiatives has been difficult in the past. There’s still a mindset in…

Jay Leonard
June 22, 2019
BrandViews / TeamSupport

5 Reasons Why Customer Support Systems are Essential to Great Businesses

Customer support can be a challenge. Especially in the B2B (business-to-business) industry, the quick decisions your support team makes can…

Jay Leonard
June 17, 2019
BrandViews / TeamSupport

Why Facility Management Leaders Need B2B Customer Support Software

The facility management industry is unique. You’ve got customers with all different types of buildings and a wide array of…

Jay Leonard
June 10, 2019
BrandViews / TeamSupport

Is Ditching Phone Customer Support a Smart Decision?

There’s an old saying – “the squeaky wheel gets the grease” – that sometimes rings all too true for customer…

Alan Draper
June 3, 2019
BrandViews / TeamSupport

How to Optimize Your Main Company Website for Customer Success

A company website is important to any business. It’s your face and first impression to all different types of people…

Alan Draper
May 24, 2019
BrandViews / TeamSupport

3 Reasons Why Gamification Doesn’t Work in B2B Customer Support

“Whoever closes the most tickets by 5PM gets a $50 gift card!” “5 extra gold stars if you’re able to…

James Spillane
May 17, 2019
BrandViews / TeamSupport

Why Customer Service Integrations are Essential to Success

It seems like all areas of a business now rely on software in some way. There is payroll software for…

James Spillane
May 12, 2019
BrandViews / TeamSupport

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