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BrandViews / TeamSupport

TeamSupport is the customer support solution designed for business to business (B2B) enterprises. Our collaborative, customer-focused help desk software helps you increase customer satisfaction, reduce support costs, and better understand your customers. Native integration with CRM and developer software (among others) lets you consolidate customer and product information in one easy to use application complete with advanced reporting and metrics.

8 B2B Customer Support Breakthroughs to Prepare for In the Next Decade

As we look forward into the next decade, let's first reflect back to the previous one and the impact it…

Connor Brooke
December 10, 2019
BrandViews / TeamSupport

Ticket Management for Dummies: Keeping Tickets Organized Truly Matters

You get a support call escalated to you one minute, your boss tells you to call a different customer the…

James Spillane
October 25, 2019
BrandViews / TeamSupport

The Value of the Post-Sale Customer Experience in the B2B Industry

You’ve given them countless product demos. Made executive trips to their headquarters. Answered their questions on Saturday mornings. Invited their…

Jay Leonard
October 14, 2019
BrandViews / TeamSupport

The Top 5 Most Important Metrics to Customer Success Teams

With more companies creating and expanding their customer success teams than ever before, it’s critical that leadership focuses on the…

Jay Leonard
September 20, 2019
BrandViews / TeamSupport

­What You Need to Know About B2B Customer Success to Beat Your Competition

Great companies have always cared about their customers. When a customer pays for a service or offering, it’s up to…

James Spillane
September 15, 2019
BrandViews / TeamSupport

Understanding the Customer Service Expectations of B2B Customers

The difference between a B2B (business-to-business) and B2C (business-to-consumer) customer is night and day. To most B2C companies, customers are…

James Spillane
September 8, 2019
BrandViews / TeamSupport

The Future of Emotion Detection in Customer Support

Can you truly tell how a customer feels about your business? There are many different tactics that attempt to acquire…

James Spillane
August 30, 2019
BrandViews / TeamSupport

When Should You Close a Ticket? Evaluating Different Strategies to Increase Satisfaction

For support agents, ending the conversation with a customer can be a mixed bag. With some customers, the conversation just…

Connor Brooke
August 23, 2019
BrandViews / TeamSupport

Are You Taking a Data-Driven Approach to Managing Customer Support?

There’s no way around it – in the modern business world, companies need data from all areas of their business…

Connor Brooke
August 16, 2019
BrandViews / TeamSupport

The Blueprint to Scale Your Customer Support Operations

Seeing a business grow in front of your eyes is exciting. You’ve got a product or service people love, and…

Connor Brooke
August 9, 2019
BrandViews / TeamSupport

What are the Different Support Channels B2B Companies Should Offer?

B2B (business-to-business) customers are becoming more demanding. After experiencing some of the more modern support methods in their everyday B2C…

James Spillane
August 2, 2019
BrandViews / TeamSupport

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