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BrandViews / TeamSupport

TeamSupport is the customer support solution designed for business to business (B2B) enterprises. Our collaborative, customer-focused help desk software helps you increase customer satisfaction, reduce support costs, and better understand your customers. Native integration with CRM and developer software (among others) lets you consolidate customer and product information in one easy to use application complete with advanced reporting and metrics.

Be the Leader You are Meant to Be—Even from Your Living Room, Part 1

“Right now, you as leaders have only one option: Lead your way out of this challenge.” That’s what Mike Caracalas,…

Connie Glover
April 14, 2020
BrandViews / TeamSupport

How Keeping Customer Support Morale High Influences CX

Especially in an era of remote work, it can be difficult to manage the morale of your customer support team.…

Matthew Brown
April 10, 2020
BrandViews / TeamSupport

The 3 Secrets to a Great B2B Customer Support Team

Creating a great support team isn’t something that happens in a day, a week, or even a month. It’s a…

Matthew Brown
April 3, 2020
BrandViews / TeamSupport

Maintaining Strong B2B Customer Relationships Without Face-to-Face Interaction

In an era where remote work has become commonplace, many customer success managers aren’t too happy. Why? Don’t they enjoy…

Matthew Brown
March 27, 2020
BrandViews / TeamSupport

7 Tips for Managing a Remote Customer Support Team

For a variety of reasons, be it a cultural shift in the workplace or a major event like COVID-19, more…

Matthew Brown
March 20, 2020
BrandViews / TeamSupport

5 Ways Great Customer Service Teams Work Through Emergency Situations

Everything is moving along nicely with your company and then – out of nowhere – an emergency pops up. For…

Matthew Brown
March 15, 2020
BrandViews / TeamSupport

The 7 Factors of Positive Self-Service Experiences

As a customer, hearing the answer “go read this self-service article” from a support agent can be a frustrating experience.…

Matthew Brown
March 7, 2020
BrandViews / TeamSupport

5 Ways Support Teams Can Show Customers They Care

Everyone in the business world has had an experience where it didn’t feel like they mattered to a vendor or…

Matthew Brown
February 22, 2020
BrandViews / TeamSupport

The Impact of Corporate Culture on Customer Support Operations

All companies strive towards having a strong corporate culture. People make a business what it is, so keeping them happy,…

Matthew Brown
February 7, 2020
BrandViews / TeamSupport

6 Tactics to Focus on for Preventing Customer Churn

The concept of “customer churn”, or customers leaving a business, is something that keeps executives around the world awake at…

Matthew Brown
January 24, 2020
BrandViews / TeamSupport

The Key 2020 Customer Service Trends You Need to Know

The new year is here and with it comes our annual list of key customer service trends! Our 2019 trends…

Matthew Brown
January 10, 2020
BrandViews / TeamSupport

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