How well do you really know your customers? It’s the question we asked in Part 1 of this blog…
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How well do you really know your customers? In a B2C (business-to-consumer) environment, it is very rare to know…
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In Part 1 of this series, we discussed some strategies for helping to navigate new B2B (business-to-business) customer relationships…
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This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have…
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Does your company currently measure customer satisfaction? If so, how accurate and time consuming are your measurements? With so…
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Living in a world where remote work is now common, more companies are leveraging video technology than ever before…
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For the third and final part of our three-part series (Part 1 and Part 2) on building and maintaining…
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This blog post is the second part of our three-part series (the first part is here) on building and…
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It’s no secret that more B2B (business-to-business) customers are using live chat than ever before. A simple way to…
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In Part 1 of this series, we introduced Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies…
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