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BrandViews / TeamSupport

TeamSupport is the customer support solution designed for business to business (B2B) enterprises. Our collaborative, customer-focused help desk software helps you increase customer satisfaction, reduce support costs, and better understand your customers. Native integration with CRM and developer software (among others) lets you consolidate customer and product information in one easy to use application complete with advanced reporting and metrics.

Part 1: The Difference Between Customer Sentiment Analysis and Customer Distress Index and Why You Should Pay Attention

B2B customer support has become more complex than ever…in a good way. By utilizing the many tools available—and more technologically…

Connie Glover
June 30, 2020
BrandViews / TeamSupport

Part 2: What’s in a Name? A Lot! The Importance of Knowing Your B2B Customers

How well do you really know your customers? It’s the question we asked in Part 1 of this blog series…

Dylan Wilkerson
June 24, 2020
BrandViews / TeamSupport

Part 1: What’s in a Name? A Lot! The Importance of Knowing Your B2B Customers

How well do you really know your customers? In a B2C (business-to-consumer) environment, it is very rare to know your…

Dylan Wilkerson
June 23, 2020
BrandViews / TeamSupport

Part 2: Managing the Post-sale Customer Experience in Uncertain Economic Times

In Part 1 of this series, we discussed some strategies for helping to navigate new B2B (business-to-business) customer relationships during…

Matthew Brown
June 18, 2020
BrandViews / TeamSupport

Part 1: Managing the Post-sale Customer Experience in Uncertain Economic Times

This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have been…

Matthew Brown
June 17, 2020
BrandViews / TeamSupport

The Importance of a Customer Satisfaction Measurement Tool to Your Business

Does your company currently measure customer satisfaction? If so, how accurate and time consuming are your measurements? With so many…

Matthew Brown
May 14, 2020
BrandViews / TeamSupport

4 Ways Video Technology Can Improve Your Customer Support and Operations

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to…

Matthew Brown
May 2, 2020
BrandViews / TeamSupport

Building Strong Relationships with B2B Customers who Prefer Live Chat – Part 3

For the third and final part of our three-part series (Part 1 and Part 2) on building and maintaining strong…

Matthew Brown
April 28, 2020
BrandViews / TeamSupport

Building Strong Relationships with B2B Customers who Prefer Live Chat – Part 2

This blog post is the second part of our three-part series (the first part is here) on building and maintaining…

Matthew Brown
April 23, 2020
BrandViews / TeamSupport

Building Strong Relationships with B2B Customers who Prefer Live Chat – Part 1

It’s no secret that more B2B (business-to-business) customers are using live chat than ever before. A simple way to get…

Matthew Brown
April 21, 2020
BrandViews / TeamSupport

Be the Leader You are Meant to Be—Even from Your Living Room, Part 2

In Part 1 of this series, we introduced Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to…

Connie Glover
April 16, 2020
BrandViews / TeamSupport

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