by Jay Leonard - “Specialization equals efficiency” is one of the best-known maxims of modern business. For large organizations, the best way to…
by Connor Brooke - Less than 10 years ago, if a customer had a question about a product, they could either make a…
by Connor Brooke - It’s hard to deny digital’s influence on the retail customer experience. According to Deloitte research, digital channels, apps, and…
by James Spillane - Let’s say you sell ice cream, and you just came out with a brand new flavor called Chocolate Chip…
by Connor Brooke - Snapchat, WeChat, WhatsApp, Facebook, Line, Viber… The messaging apps just keep on coming—and they’re going to determine the future…
by Jay Leonard - My father often told me, “life’s not about where you came from, it’s about what you’ve learned.” He was…