Make Innovation Addictive

Let’s face it, taking a large group of somber and sensible employees and transforming them into a highly imaginative group of visionaries is challenging. What if you had a magic button you could press which would make all your employees super creative and innovative. Would you press it? Of course you would! Unfortunately such a button doesn’t exist, but something which can be almost as effective does – read on to find out more.

With the growing realization of the impact that innovation is having on business success, companies are scrambling to initiate innovation inducement programs. These companies often come up short when facing a major initial challenge– how do you get employees to participate?

Sharing is Caring

The solution to increasing participation sounds simple, but it’s actually very complicated – you have to make participants care. This can be achieved in a few ways, but the two approaches which are most successful here are rewards, and recognition; giving your audience an incentive.

Incentives have long been used to encourage innovation, and for a good reason – they work. A Harvard Business School study concluded that “prizes can be an important inducement for innovation”. World leading companies such as Amazon, BASF, Citibank, Coca-Cola, Toyota, Citi, Cisco, AT&T, Netflix and American Express know this, and all employ extensive reward programs.

All of us have fundamental desires for acknowledgement, status, achievement, and reward. Your company’s incentive program can therefore play a key role in driving innovative behavior. The proverbial carrot on a string can be a very effective motivator, but would it become even more effective if the carrot is replaced with cash?

Innovation engagement - the numbers
Figure 1: Innovation engagement – the numbers

Extrinsic or Intrinsic Rewards?

There are many ways to reward workers and get them excited and involved in innovation. In the innovation field, rewards are generally broken down into two categories: Tangibles and Intangibles (or Extrinsic and Intrinsic). Tangibles are usually monetary rewards, a product, or service. Intangibles can be appreciation, recognition, or promotion. Each type has its advantages and disadvantages, however the most effective reward programs are the ones which find a perfect balance between compensation and recognition.

Money Talks – Tangibles

In my experience as an innovation specialist at Qmarkets, many businesses typically prioritize compensation as the primary incentive reward. A tangible bonus can be ideal for not only re-enforcing exemplary behaviors in the short-term but also fostering long-term loyalty.

Some monetary rewards for innovation are huge. Most notably, several leading brands who use the Qmarkets platform offer users a share in the success of their idea. So if an idea saves the company $500K – then the submitter could earn between $5K and $50K depending on how generous the company is!

However the reward amount doesn’t have to be astronomical to deliver astounding results. One company found that rewarding the best ideas cost them only $14,250 over the course of a year. Meanwhile, it stands to earn an estimated $1.5 – $8 million in annual net profits from the innovations generated.

As the saying goes – “it’s the thought that counts” and often employees appreciate meaningful and thoughtful gifts much more than a cash bonus. For example, one company wanted their employees to spend more time at home with their families on the weekends, rather than doing chores. They believe this helps them come back on Mondays ready to do better work. So they provide gift cards for babysitters, home repair services, and days out to help employees appreciate their time off.

Baby I Need Your Love – Intangibles

Public recognition enables you to showcase employees who demonstrate the behavior and performance that you want to cultivate.

Some companies make a point of recognizing innovation efforts in a very public way. For example, one of Qmarkets global Fortune 50 clients creates a “Dragon’s Den” style gameshow for internal use, which has been incredibly successful at engaging employees across all seniority levels. Other companies hold galas where awards are given out on a local, national, and global level. Public recognition enables you to showcase employees who demonstrate the behavior and performance that you want to cultivate.

Recognition is defined as “an acknowledgment before peers of the value of one’s contributions”. Surprisingly, this can often be a powerful motivator, with one recent study finding that 69% of employees would work harder if they were better recognized (see Figure 1). Recognition can be as simple as awarding plaques and certificates. While these may seem “cheap”, their value comes from being displayed in the workplace. It could also be a mention in the company newsletter or a picture in the company magazine. Others offer meetings with company leaders, whether at work or over dinner.

Gamification badges on Qmarkets
Figure 2: Gamification badges on Qmarkets’ platform

Work related rewards are especially appropriate. One of the easiest ways to both recognize innovation and encourage more is to let your most creative employees choose their next projects or assignments. This allows great innovators to work in the most inspiring possible environments. You could also give them more responsibility. If the contribution is significant enough, this could even mean handing out promotions.

To Each Their Own

Rewards should be meaningful, memorable and motivating, but one size doesn’t fit all. No two employees are alike and the same goes for rewards. Some prefer monetary remuneration, others would like some time off, while still others prefer recognition. By offering a choice to your employees, you get much more engagement and can drive the kind of results you want.

The type of reward may also be a factor of age. Younger employees, just joining the working force, have an intrinsic need to prove themselves and climb the corporate ladder. Older, more established employees, may prefer more tangible rewards. Often the best solution is a mixture, combining tangible rewards with recognition.

It’s All in the Timing

When should an innovative idea be rewarded? When it’s first conceived, first applied or when it proves successful?

For manufacturing ideas, the approach is typically to wait until a year after an innovation was implemented, conservatively calculating the savings and then give the originator a fixed percentage (e.g. 10%). This has led to occasional large payouts when someone spotted a way to significantly cut costs.

For most process improvements, however, the cost savings are hard to measure and the wait for the reward is so long, people lose interest. In some industries, like pharmaceuticals, it can take decades for a new concept to be applied.

Companies wanting to spur employees to come up with new ideas should provide incentives even in the early phase of ideation. Although this may seem like jumping the gun, organizations serious about creating an innovation culture know it’s necessary to start up the process. One solution is to give a small reward as soon as an idea is approved and enters the pipeline. If it reaches fruition, a second larger prize can be given later.

Rewarding contributors on a Q-start system
Figure 3: Rewarding contributors on a Q-start system

Supporting Your Strategy

Whichever way you choose to reward your employees, the best way to facilitate this process is by using an innovation management platform which allows you to configure your incentive scheme to suit your requirements. Qmarkets’ software can be fully integrated with any innovation strategy or incentives scheme, in order to foster a powerful culture of innovation which generates repeatable business results.

One of its key benefits is the option to use advanced gamification features These enable users to earn points for submitting ideas and comments to the innovation platform (figure 2). These points can then be exchanged for rewards/recognition according to predetermined parameters/guidelines that you choose. Powerful innovation platforms, like that of Qmarkets, even allow you to setup a customized e-commerce store where you can “buy” items in exchange for points. This allows the whole process to be automated, thereby maximizing efficiency.

If you still aren’t sure which approach to take regarding rewards, don’t worry! Leading innovation companies, such as Qmarkets, are usually willing to provide their clients with hand-in-hand incentive program guidance based on best practice processes.

Whether you choose to reward your employees or recognize them — with the support of experienced innovation professionals and a tailor-made platform for you to build your program upon, you’ll have a core foundation on which to achieve success with your innovation project. Good luck!

Contact Qmarkets to consult with our experts in order to discover how your enterprise can innovate and transform your ideas into results!