by Connor Brooke - Clients are confused. They’re not really sure where they should focus their attention. Should they focus on local business…
by Jay Leonard - That’s right, we’re going to be discussing keywords. There are probably a few of you reading this who just…
by Alan Draper - Give me what I want, or else. Customers expect you to give them what they want. They expect you…
by Connor Brooke - Your local business is under intense pressure. It’s the nature of running a local business – you’re fighting for…
by Connor Brooke - Don’t you dare! Don’t ask for that. The voice in our head screams danger when it’s time to ask…
by Connor Brooke - Low volume businesses have it tough. These businesses receive a small amount of customers by design. They’re selling a…
by James Spillane - Selling is tedious. When you’re dealing with an unsophisticated customer it can be tough. They don’t know what they…
by Alan Draper - They’re refusing to help you. Your clients have hired you to help their business. They’ve paid for your services…
by James Spillane - Have you ever had a negative review? A negative review from a satisfied customer, one who told you they…
by Connor Brooke - Your service didn’t deliver as promised. You guys let me down. Again. We’re sorry you had an unpleasant experience.…
by Alan Draper - What do customers think about you? When they think of your customer service what comes to mind? If you’re…
by Jay Leonard - Customers won’t tell you. They know you’d love to know what they’re thinking. To get an inside look at…
by Connor Brooke - Your website is dead… A growing number of “experts” say it is. These experts suggest that websites, as they…
by James Spillane - B2B companies are in trouble. New customers can’t tell you and your competition apart. It’s a component the vast…
by James Spillane - Clients are losers. They’re losing business to competitors, losing because they’re missing reviews, losing because they have negative reviews.…
by James Spillane - Customers can be tough. Some, once they’ve paid for your product, become demanding and difficult. These customers pick at…
by Alan Draper - Online authority is the backbone of a company’s reputation. A business with an impeccable track record among its customers…
by Alan Draper - Customers are judgmental. In fact, we’re all judgmental, it’s scientifically proven. Contrary to popular belief, being judgmental is necessary.…
by Jay Leonard - You’ve worked wonders for your customer. Now it’s time to ask for their feedback. Which usually triggers our fears…
by Alan Draper - Pick one, quick. Your company has just received a negative review. One where the customer says some pretty terrible…
by Connor Brooke - If you hit the regular marketing blogs up semi-regularly over the past few years, you’ve heard the term “brand…
by Jay Leonard - It’s frustrating isn’t it? You’ve exceeded your customer’s expectations. You’ve underpromised and overdelivered. Maybe you’ve taken a loss for…
by James Spillane - Why won’t they do it? Why won’t most customers write a review for your agency? How do you get…
by Jay Leonard - Loyalty deserves to be rewarded. Especially when that loyalty is what keeps a business afloat. There are plenty of…
by Connor Brooke - Do you want it? A steady stream of customers and sales from Google? A never-ending supply of leads, customers…
by Alan Draper - Admit it. You’d love to have an army of eager, passionate customers. The kind that tells anyone and everyone…
by Alan Draper - Do you remember the shame? The feeling of rejection inside you when others decide you’re not good enough? It’s…
by James Spillane - Change has a funny way of sneaking up on you. Especially when you work in an industry with as…
by Connor Brooke - “Reviews should be ignored.” No one says that of course, they just do it. Most small business owners aren’t…
by Connor Brooke - Let’s face it: digital media marketing isn’t exactly straightforward. A constantly shifting landscape, technology and marketing strategies with little…
by James Spillane - Online reviews aren’t vital. “They’re not that big of a deal. We’re doing fine without them! I mean they…
by Alan Draper - Admit it. You’d love to have a never-ending stream of positive online reviews. Being able to attract eager customers…