Marketing automation is when software automatically sends campaigns to your customers and prospects based on triggers you define. As opposed to newsletters and one-off campaigns that you create and send to a whole list of people, automated emails are set up once and then sent out each time a subscriber meets your pre-defined trigger.
These automated emails are highly effective and have the ability to drive massive revenue and results for businesses as they achieve 86% higher open rates, produce a 196% increase in click-through rates, and generate 320% more revenue than standard promotional emails. With stats like that, marketers can’t deny the power of marketing automation.
In this post, we’ll share 9 inspiring B2C marketing automation examples from leading businesses around the globe.
Welcome email series
Welcome emails are your first chance to make a great impression on subscribers. Using marketing automation, you can create a stellar experience for your subscribers with a one-time welcome email, or a series of emails that help onboard them.
Broadway.com, the online retailer of tickets for Broadway shows, is a great example. They place a subscribe form at the bottom of their website to capture subscribers, and when someone completes the form they send them a welcome email with valuable discounts to incentivize their first purchase.
By sending the email immediately after someone subscribes, Broadway.com maximizes opens, clicks and purchases by presenting the subscriber with discounts while their business is still top of mind.
Sending a welcome email like Broadway.com is a simple way to drive revenue back to your business.
Check out this next example from Topshop:
Right off the bat Topshop engages their newest subscribers with an immediate offer to get them shopping and offers a small discount.
You can also send a series of educational, or onboarding emails like Birchbox does. Birchbox first sends a welcome email after subscribers have signed up. Then they follow up the welcome email with an automated series of messages including beauty tricks, makeup tips, and special offers to keep their subscribers loyal and engaged.
Sending a reminder email based on a date is a great opportunity to not only deliver a timely message to your customer but also keep them buying your products and services over time.
Nissan collects relevant information about their customers, including the purchase date of their car. They can then use the purchase date to automatically trigger a reminder email six months after the car was purchased to schedule the first service appointment. Maintenance fees after the car is sold account for a huge portion of Nissan’s overall revenue, so this is an important part of their strategy.
Birthday or Anniversary
Sending your customers a special offer on their birthday or anniversary is another highly effective strategy to drive revenue while increasing customer happiness at the same time.
The first step is to collect your customer’s birthdate and add it to your email list. Many companies, like jewelry retailer Monica Vinader, make this a required field through the online checkout process, while others ask for this information when someone signs up for their email list.
Once you have your customer’s birthdate in your email list, you can set up an email to automatically send on his or her birthday. While the leading message should be celebrating your customer’s birthday, this email is an excellent opportunity to generate revenue so try including a special birthday discount to encourage recipients to make a purchase.
You could also use this to recognize the birthday or anniversary of someone signing up for your product, making their first purchase, or other user or company milestones.
Check out this example from Birchbox:
It’s simple to set up a series of automated emails that can make your VIP customers feel special and keeps them engaged, and spending.
Sephora does an excellent job with their VIB (Very Important Beauty) Program which offers early access to new products and special promotions for customers who spend a certain amount of money.
Once someone spends the required amount, they’re entered into the VIB segment of the email list and automatically receive an email introducing them to the VIB program.
This email welcomes them to the program and provides an exclusive VIB-only offer that encourages them to make additional purchases.
You can do something similar using data you have to trigger a customer journey based on someone entering a VIP segment. We even provide pre-built segments for this purpose.
Check out this engaging example from Converse that similarly welcomes their VIPs and offers a discount:
You can encourage email subscribers who haven’t purchased in a while with an email-exclusive offer, “Save on your next order” discount, or abandoned cart deal like Nau does in our example below:
That’s one of the things that makes marketing automation so powerful is that you can trigger emails to be sent based on your subscribers’ actions or non-actions, such as opening an email, or haven’t purchased in 3 months, or didn’t click a link in an email.
Time to put this inspiration into action to drive revenue and results for your B2C business. Campaign Monitor’s marketing automation features make creating compelling customer journeys a snap.