In this episode of the Ask Me About Email Marketing podcast, we’re sharing our experience at AWeber in engaging subscribers and soliciting feedback.

In a comment on the show notes for episode 13 with Jason Brubaker, Ilana Moss shared the following comment:

“In ‘real life’ I have no trouble connecting with people but here in the virtual universe I don’t know what to do. I have almost 5 thousand subscribers on various platforms, 1200 on Aweber, and I have a Facebook page with 3000 followers. I post things and get likes and shares but few if any comments. I’ve tried asking what they need or how I can help and I get no answer. Any idea what I might be doing wrong and how I can change that? How do I get to know my virtual audience? Thanks!”

To answer Ilana’s question, I’ve tapped Chris Vasquez, Creative Director, and Meghan Nesta, Product Manager, to share their expertise in soliciting feedback from customers. The resulting conversation is full of actionable tactics and knowledge drops.

In this episode, you’ll learn:

  • Effective ways to engage disengaged subscribers
  • How to start a conversation with your followers
  • How to use Jonah Berger’s STEPPS acronym to boost engagement
  • How we can solicit feedback using micro-transactions

This episode was especially fun because we recorded live on You can watch the recording here!.

Listen below:

Here are a few links referenced in the episode:

Click here to download this episode directly. (MP3)

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