1. Simplify Your Offering
Make your offering as simple as possible. This allows customers to easily know what your company does in two seconds. Human behavior doesn’t like a ton of options, so the least amount of distractions there are on your website, the better it will be for your company to attract new customers. – John Rampton, Due
2. Relate as Human Beings
Even if you’re in the B2B business, people want to know the personality and values of the people who work at your company, so be human. I think that stories, pictures, and videos are a great way to connect on that human level. Let’s face it: business is always about people, so don’t try to be a big business that doesn’t feel like a real team. – Nathalie Lussier, Nathalie Lussier Media Inc.
3. Offer a Non-Intrusive Live Chat or Video Chat Option
Live chat resources instantly tell a visitor the website is active, and there’s an actual person available to speak with immediately. It’s a vital way to offer more information to your potential customers about your business and to help convert a wider audience. – Reuben Yonatan, GetVoIP
4. Show What Makes You Different
You have to be like Inspector Gadget and think about the diverse ways in which your services can create conversions for other businesses. A simple example: a B2B company capitalizes on the fact that their team is from around the world and therefore available in different languages. Their customers can now market global language accessibility just by aligning themselves with the B2B company. – Cody McLain, SupportNinja
5. Show Off Your Product
Think your tool is excellent? Talk is cheap. Everyone has heard the old adage “show don’t tell” since grade school, but for some reason this basic knowledge totally falls away when it comes to B2B websites. Are you best in the industry? Great, show me some benchmarks. Is the product easy to use? Let me use it and see for myself. If your product doesn’t sell itself you should build a better one. – Slater Victoroff, Indico
6. Use Olark Properly
Olark
and other tools that allow you to connect with and engage with customers are the key to B2B websites. Businesses tend to have many questions. By providing easy access to information and quick responses to their questions, they are more likely to do business with you. – Randy Rayess, VenturePact
7. Offer a Free Trial
People are weary about buying before they know how a product or service works. For our software products, we always have a free trial so people can try ourproduct, see how it works, and upgrade within the trial period. You can acquire more leads this way and get more people into your funnel then having them make a purchase to get started. – Chris Brisson, Call Loop
8. Become a Thought Leader
If you make your site the go-to spot for receiving information on your industry, users are more inclined to come back and to trust your services. Provide a value-added experience so that they are benefiting from just being around you. – Joanna Schneier, Cognotion
9. Create Content that Holistically Addresses Visitors’ Needs
Not everyone who visits your website is immediately there to buy. Think more holistically about your web visitors. How can you appeal to their interests and help them solve a problem? Create content that answers these questions and aim to become a trusted thought-leader and resource. Not only will you keep them coming back, but if done effectively, you will drive bottom line results. – Lindsay Mullen, Prosper Strategies
10. Include a Call to Action Button on Your Homepage
It’s a no-brainer that these days it’s difficult to keep people’s attention on the Internet. Having a form, for example, not only makes it easier to seal the deal but might also let your customers know that you are proactive in gaining (and keeping) their business. – Kumar Arora, Aroridex, Ltd.
11. Represent Your Company as a Safe Bet
In most cases the first point of contact to your site is made by someone who is not the business owner and not a risk taker. They will want to believe that visiting your site was the solid choice. Hit them hard with a bold one-liner that sums up your qualifications and the most reputable customers that trust yourbrand. – Jere Simpson, KITEWIRE INC
12. Use a Lead Magnet
One of the best ways to get someone to offer their contact info is through the use of a lead magnet, such as a white paper, ebook, or video course. Lead magnets create an exchange of value between your B2B and the customer. However, the lead magnet should be substantive and stand on its own in terms of value. Spend considerable time and resources building your lead magnet. – Kristopher Jones, LSEO.com
13. Demo Your Product
One of the most enticing tools for recruiting new customers is through a demo video on your homepage. Services like Camtasia can help you build a video that highlights special features of your product or service. – Obinna Ekezie, Wakanow.com
14. Think Strategically About How You Share Pricing Data
Everyone knows that low prices are advertised up front as selling points, while higher prices are provided upon inquiry. So, businesses tend to associate “Request a Quote” with soaring high prices. Phrasing like “Get quote and see if you qualify for discounts” highlights that costs vary based on business needs and removes the price prejudice. – Manpreet Singh, TalkLocal
15. Feature Testimonials
I believe in the power of customer testimonials and reference case studies. An image speaks louder than words, and through videos, photos and interactive materials, interested customers can see the actual application and results of your product or service. Additionally, testimonials work because they build trust. Rely on the human nature of imitation. – Yiannis Giokas, Crypteia Networks