Steve DiGioia, Author at Business2Community - Page 3 of 3

Steve DiGioia

Contributor
45 Articles

Latest Articles By Steve DiGioia

Address the Argument the Right Way

Always address the point of the argument, NOT, the emotions attached to it. Example: John is upset that his suggestions…

Steve DiGioia
August 19, 2020
Communications

What Do You Do With Deadwood Employees?

Great employees are the heart and soul of any business, especially a successful one. Their efforts cannot be understated enough.…

Steve DiGioia
August 17, 2020
Human Resources

Management’s Ideas Are Always Better

Many times, we managers think we have all the answers, that we know it all, and our way is the…

Steve DiGioia
August 7, 2020
Leadership

Customer Care Versus Gossip

The other day I heard some people complaining about poor customer service. Each shared their complaints about a past shopping…

Steve DiGioia
July 24, 2020
Customer Experience

18 Ways to Stop Chasing Low Price Shoppers

In my recent post, “3 Reasons Why We Let Businesses Take Us For Granted”, I asked these questions, “Do we…

Steve DiGioia
June 24, 2020
Consumer Marketing

Give it Away, Give it Away, Give it Away, Now

Give it away, give it away, give it away, now! No, I’m not talking about the song from the Red…

Steve DiGioia
June 10, 2020
Strategy

How Businesses Can Put Their Customers at Ease During Covid-19

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile,…

Steve DiGioia
May 27, 2020
Customer Experience

3 Reasons Why We Let Businesses Take Us For Granted

I saw him, I did. He’s in that little hut with his face buried in his cell phone. He saw…

Steve DiGioia
May 13, 2020
Strategy

Every Great Leader Has an Experience Book. Do You?

The actions of leaders should focus on common-sense decisions. A good “business-sense”, extensive life experience, having a good judge of…

Steve DiGioia
April 2, 2020
Leadership

23 Service Improvement Tactics That Work

Reevaluation. It’s a tried and true method to improve your customer service. But how many use this often enough to…

Steve DiGioia
March 11, 2020
Customer Experience

Bigfoot Customer Service: What Is It and Why Are You Still Giving It?

Bigfoot. The elusive missing link between humans and apes. But what does he have to do with customer service? Well,…

Steve DiGioia
February 6, 2020
Customer Experience

You Must Be Padding Your Resume ‘Cause You Can’t Be That Good

I saw this written on a resume the other day. One of her past job duties was “Joyfully greeted guests“.…

Steve DiGioia
January 21, 2020
Customer Experience

Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?

We scour resume after resume in search of the best candidate. But, as a service provider, we never truly know…

Steve DiGioia
January 7, 2020
Customer Experience

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