Steve DiGioia, Author at Business2Community - Page 2 of 3

Steve DiGioia

Contributor
45 Articles

Latest Articles By Steve DiGioia

How Dunkin Donuts Made the Super Bowl Better

Earlier today I got into a silly conversation with a friend about one of the biggest issues that we face…

Steve DiGioia
February 8, 2021
Customer Experience

Sometimes You Get the Hiring Right

Yesterday my wife and I did a little shopping after work and stopped into our local Eddie Bauer clothing store.…

Steve DiGioia
January 28, 2021
Human Resources

Here’s 2 Sure-Fire Tactics That Have Never Let Me Down

Most people have a few go-to strategies that they follow during times of need. They’re comforted knowing they have a…

Steve DiGioia
January 21, 2021
Strategy

McDonald’s Hot Coffee Case and the Customer Experience

We all know that the coffee McDonald’s sells is too hot to drink when served. If you put it to…

Steve DiGioia
January 21, 2021
Customer Experience

Make Your World Revolve Around the Customer

Customers need to know that you have their best interests at heart. As business owners or managers, we get too…

Steve DiGioia
January 14, 2021
Customer Experience

What Does Management Want From You?

Safety, security, and peace of mind. Nice calming words they are. They come with little worries and little stress. Every…

Steve DiGioia
January 7, 2021
Leadership

Be True To Yourself and Your Business

We face many distractions and obstacles in our day-to-day lives so it’s not worth the effort to be something you…

Steve DiGioia
October 22, 2020
Strategy

What Do You Do To Get Ahead?

Is your glass half-full or half-empty? Are you a positive influence or one of negativity? Do you sugar-coat things or…

Steve DiGioia
October 15, 2020
Strategy

How to Make Your Customers Feel Important

Every server in the restaurant industry has their own style, their own manner, and their own way of interacting with…

Steve DiGioia
October 15, 2020
Customer Experience

Is Your Team Better With or Without You?

There are two viewpoints to take when answering the question; is your team better with or without you. It all…

Steve DiGioia
October 14, 2020
Leadership

Do You Do a Good Job?

Businesses all over this country are littered with the remnants of employees who do a good job. But what about…

Steve DiGioia
October 1, 2020
Strategy

Customer Service Fact #1

There are many “facts” in business and countless quotes and statistics are tallied-up each year. Two staple examples are “The…

Steve DiGioia
September 24, 2020
Customer Experience

What Do They Think of Me?

Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you…

Steve DiGioia
September 17, 2020
Customer Experience

This Is Why You Can’t Fill That Position

You have a “hard to fill” open position at your job. Even after interviewing candidate after candidate, the spot has…

Steve DiGioia
September 15, 2020
Human Resources

What’s Valuable to Your Customer?

Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason:…

Steve DiGioia
September 7, 2020
Customer Experience

You NEED To…

Respect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is…

Steve DiGioia
August 31, 2020
Leadership

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