Steve Bernstein, Author at Business2Community

Steve Bernstein

Contributor
2 Articles

Latest Articles By Steve Bernstein

Top 10: YOU (Your Company) Are CAUSING Churn. Are You Doing Any of These 10 Things?

I don’t mean to be negative but I suspect you (and your colleagues) are guilty of driving churn. How many…

Steve Bernstein
October 15, 2021
Strategy

Want to Improve Customer Engagement? Look In the Mirror Then Do These Things.

Some things just cannot be automated. I recently had an awesome exchange on LinkedIn around some of the differences between…

Steve Bernstein
October 11, 2021
Customer Experience

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