by Sean McDade - I have been writing and taking surveys for 30+ years. Over that time, I have taken a lot of…
by Sean McDade - After writing my book, Listen or Die, which outlined 40 lessons that turns customer feedback into gold, I often…
by Sean McDade - In my last blog post, I wrote about how to build a VoC program depending on the maturity of…
by Sean McDade - Every organization has a different level of VoC maturity. Some companies have had VoC in place for many years,…
by Sean McDade - As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly…
by Sean McDade - Recover alerts are the core of any advanced VoC program. Recover alerts immediately identify the customers who have had…
by Sean McDade - Taking action on an individual customer response to a survey about a recent experience is the most direct evidence…
by Sean McDade - Closing the loop arguably drives the greatest ROI with VoC programs. Here’s how it works: when an individual customer…
