At age 14, Patrick Hogan started a boutique computer consulting company. With his earnings, he purchased his first house at age 18. A year later, he graduated from Ottawa University at age 19. Hogan holds a J.D. from the University of California, Hastings, and is the founder and CEO at Tenfold, the world’s #1 lead response platform for B2B sales organizations. He also writes about sales technology, lead management and sales best practices for the Sales Acceleration Magazine by Tenfold.
by Patrick Hogan - Why half? For those who may find awkward the reference to “half a decade” and not the “next decade” here…
by Patrick Hogan - Simply put, there’s probably nothing as useless and wholly irritating as a computer or network system that doesn’t function reliably.…
by Patrick Hogan - A CRM is an agent’s bestfriend as much as girls have diamonds for theirs. And the numbers prove this fact…
by Patrick Hogan - High-tech ventures are not the only companies that need IT support. Nor are complex IT systems limited to the Fortune…
by Patrick Hogan - At the turn of the millennium, managed service providers (MSP) were only used by Fortune 500 companies controlling huge networks…
by Patrick Hogan - Today’s IT services sector is truly a global affair, working with SMEs and large enterprises all over the world to…
by Patrick Hogan - For years, IT solution providers have been touting how a company can benefit financially from software-as-a-service and other IT software…
by Patrick Hogan - The channels businesses use to communicate with customers have changed over time. Early business practices relied on face-to-face interactions and…
by Patrick Hogan - It goes without saying that any business wanting to stay competitive must maximize its technological capabilities. They must do this…
by Patrick Hogan - By 2018, American telco Verizon will have ceased its ISDN services—a platform for voice, video, and data exchange introduced in…
by Patrick Hogan - In an average call center, agents would spend 85% of their day attending to the needs of their clients. This…
by Patrick Hogan - Customer data integration poses a huge challenge for a company’s warehousing system. With the numerous channels available for a client’s…
by Patrick Hogan - Is it really possible for data management to be reasonably priced and technically reliable at the same time? Yes. With…
by Patrick Hogan - While the cloud now dominates all aspects of computing end use—from providing personal email to managing enterprise-level company CRM software—the…
by Patrick Hogan - A managed service provider (MSP) is an organization that manages a company’s IT infrastructure and user systems from a remote…
by Patrick Hogan - The research firm Gartner, Inc. recently stated that by the year 2020, corporations not cloud computing would be as rare…
by Patrick Hogan - Efficiency and productivity are the driving forces behind any call center. As the first line of defense for customer satisfaction,…
by Patrick Hogan - Software as a Service is a cloud-based distribution model for systems software and programs. In the SaaS model, providers are…
by Patrick Hogan - Click to call is an internet-based tool that allows call centers to connect the right agents to customers quickly. Before…
by Patrick Hogan - Ten years ago, few would have imagined that employees could work entirely remotely or that an entire business infrastructure could…
by Patrick Hogan - Customer relationship management (CRM) is a concept that refers to the strategies used by an organization to improve business relationships…
by Patrick Hogan - The present-day business industry is complex and competitive more than ever. With the current demands from clients, a company is…
by Patrick Hogan - Defining a KPI inside a business sales association is regularly misconstrued and in this way, misused. KPI stands for Key…
by Patrick Hogan - The most important thing for sales reps to do in a day is talking with potential customers. However, most company…
by Patrick Hogan - For all intents and purposes, it does seem like the future of CTI is today. The technology has come a…
by Patrick Hogan - Are you planning to put up a contact center or perhaps work with one? Are you looking into equipping your…
by Patrick Hogan - In the current commercial battlefield, your basic customer relationship management (CRM) system is just that… basic. Leave it as is,…
by Patrick Hogan - Arguably, computer telephony integration (CTI) has evolved into what it is today because of call centers. CTI call center technology…
by Patrick Hogan - When you combine the convenience of modern-day telephony with the power of data – that is, computers, the internet and…
by Patrick Hogan - Interactive Voice Response (IVR system) is probably the part of your CTI integration that is most recognized by your callers.…
by Patrick Hogan - Patricia Fripp, award-winning speaker and sales presentation trainer, once said that “You don’t close a sale, you open a relationship…
by Patrick Hogan - Maybe you’ve taken on the responsibility of an inside sales manager – perhaps by default, without really clarifying the professional…
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