Bio

Gregory Yankelovich is a Technologist who is agnostic to a technology, but "religious" about Customer Experience and ROI. He has solid experience delivering high ROI projects with focus on both Profitability AND Customer Experience improvements, as one without another does not support long term business growth. Gregory currently serves as the Customer Experience (CX) Whisperer at Customer Experience IQ, provider of software as a service for Customer Experience Measurement to support Strategic Marketing and Brand/Category/Product Management processes.

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