Hi, I’m Denyse Drummond-Dunn. I founded C3Centricity because I saw too many organisations struggling to put their Customers, Consumers, Clients (C3) First.  

I've over 30 years experience in senior executive roles with Nestlé, Gillette, and Philip Morris International, and today provide strategic counsel to the executive teams of billion-dollar global brands.

Recently voted a top 5 blogger on Digital Marketing and Customer Loyalty, I regularly write on my own site and get invited to guest blog on many others.

My book "Winning Customer Centricity: Putting Customers at the Heart of Your Business – One Day at a Time " is called a "must-read for today's and tomorrow's marketeers" by Paul Polman, CEO of Unilever.

I speak and train organisations on how to optimise their insights so they build deeper customer relationships and increase the return on their information investments. This empowers them with a customer-first strategy, which future-proofs their vision, improves their brand building, increases the success of their innovations and makes their communications resonate magnetically with their customers. 


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