Ann Dieleman is the executive director at the Professional Insurance Marketing Association (PIMA®). She is an active member of the InsureTech and FinTech community and has more than 25 years of C-suite global experience leading corporate growth initiatives, developing people, and building teams. A certified executive coach, Ann also founded an advisory and consulting firm to work with first-time CEOs and executives to grow and sustain profitable businesses.
All industries — especially insurance — are facing significant transformation. Customer expectations are changing rapidly, and Millennial and Generation…