Amy Bennet, Author at Business2Community

Amy Bennet

Contributor
4 Articles

Latest Articles By Amy Bennet

How COVID Has Shifted the Contact Center RFP Timeline

Decision making got a whole lot more difficult in the wake of the pandemic, didn’t it? From the most basic…

Amy Bennet
August 29, 2021
Strategy

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready…

Amy Bennet
June 23, 2021
Strategy

Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner When the World’s on Fire

It’s late February, 2020. Place: Your office. Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer…

Amy Bennet
May 14, 2020
Customer Experience

How to Determine Cultural Alignment in Your Outsourced Contact Center

We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a…

Amy Bennet
January 29, 2020
Workplace Culture

Other Authors

Connor Brooke
Tech Expert
200+ Articles
Jay Leonard
Contributor
200+ Articles
Alan Draper
Cryptocurrency Analyst
200+ Articles
James Spillane
Crypto Expert
200+ Articles
Alejandro Arrieche
Business Expert
200+ Articles
Mohit Oberoi
Ecommerce Expert
200+ Articles
Dominic Kimani
Contributor
200+ Articles
Jimmy Aki
Contributor
200+ Articles
Michael Abetz
Contributor
200+ Articles
Ali Raza
Contributor
200+ Articles