by Amy Bennet - Decision making got a whole lot more difficult in the wake of the pandemic, didn’t it? From the most basic…
by Amy Bennet - For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready…
by Amy Bennet - It’s late February, 2020. Place: Your office. Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer…
by Amy Bennet - We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a…
by Amy Bennet - Running an effective and efficient procurement process for a contact center partner is easier said than done – even for…
by Amy Bennet - Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of…
by Amy Bennet - A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring…
by Amy Bennet - It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already…
by Amy Bennet - Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most…
by Amy Bennet - When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry.…
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