Twitter made some dramatic design changes to its web interface recently, which are now available to all users. For sports teams and leagues, the news first came via blog post a couple weeks ago, so there was time to prepare. Some were more ready than others. More on that in a moment.
First, why did Twitter makes these changes? Social media profiles are becoming an extension of our personal brands, and Twitter’s previous design and features apparently did not keep up with the times. So, the big blue bird added a larger profile photo and custom header options, plus new ways to feature tweets (by engagement, pinning and filtering).
The visual changes — the most obvious of this latest update — homogenize Twitter’s look-and-feel, however. Profiles are eerily similar now on Twitter, Facebook and Google Plus, all boasting large “hero” images and similarly-placed profile photos. The tweet customization is a nice addition for Twitter, but traffic to Twitter profiles will always be lower compared to news feed views, just as they are on Facebook brand pages. Consider these new features are only available on desktop, and the number of eyeballs gets even smaller.
Overall, it’s kind of an underwhelming update to me, though nonetheless interesting and equally challenging to use this space to creatively showcase your brand — whether you’re an individual, business or sports team.
Noteworthy in Twitter’s strategy was its inclusion of a sports league and athlete in its preview phase of the new profile roll-out, featuring boxer Floyd Mayweather and the Australian Football League.
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Since the new Twitter web profile became available to everyone on April 22, sports teams and leagues have been hit-and-miss on adapting to the changes. Here are a few I noticed on Day 1 and some insight into what I noticed:
One of the challenges with Twitter’s new header image is its sheer size. The space is massive, almost unwieldy, at 1,500 by 500 pixels. Just finding a photo — stock or not — to work well in this space is difficult. (Trust me, I’ve spent a lot of time creating header image options in my day job doing social media for a financial services brand.) Here, the San Diego Chargers used a combination of styled images to fit the space in stunning and on-brand fashion. (Hat tip to Joel Price and Alex McLeland from the Chargers for their creativity here.)
Another obstacle with Twitter’s header image is creating seamless web and mobile experiences. Twitter offers little to no guidance, which is frustrating. (Download the new Twitter profile one-page cheat sheet here.) As seen below, the St. Louis Rams header displays well when viewed in a mobile experience (and as a thumbnail from web browsers).
But when viewed full screen from a web experience, the Rams’ Twitter header image literally misses the mark. The profile image covers the text on the header and the “hero” image is somewhat less heroic when it cuts Tavon Austin’s face off.
Which approach is better? Given 76 percent of Twitter’s monthly active users access the site via mobile, maybe the Rams have it right. Focus on a kick-ass mobile experience first, because that’s what three-quarters of your traffic will see. But I still appreciate the desktop experience, which offers amazing opportunities to showcase photography and design creativity.
Which is better? There’s likely common ground, which for now requires some trial and error with Twitter’s header image, and some serious design skill (and patience). The Kansas City Chiefs may have found that happy medium. While perhaps lacking in splash, the team’s mobile and desktop versions nonetheless bring a consistent experience for fans.
What works and what doesn’t work? Perhaps the fact that some teams haven’t activated the new profile (as of April 24) is proof their respective creative teams are working behind the scenes to get it just right. Or maybe it’s just not that significant. But I thought it was worth exploring some of updates, because while Twitter often changes small features, rarely does it unleash such a dramatic new look for all users.
So, which teams, leagues and athletes are taking advantage of Twitter’s new profile — and doing it well (or poorly)? Tweet me what you see or leave a comment below.
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