Twitter is rolling out its new layout and it’s giving brands a chance to perform a quick social media facelift. The platform is a popular way for brands to reach out and engage their audiences, offering followers everything from customer service to exclusive content and deals.
But despite programs like Sponsored Tweets, the platform still struggles to become profitable. The new layout gives brands an opportunity to reach their audiences with a multimedia experience that goes beyond just 140 characters; it also gives Twitter an opening to engage more brands.
Use sticky tweets to offer exclusive content and news
One of the features many users love about Twitter can also be one of its drawbacks: its impermanence. A brand with an active timeline might also see tweets disappear from visibility quickly. Use sticky tweets to make announcements, offer time-sensitive content and keep important information at the top of a timeline.
Related Resources from B2C
» Free Webcast: Build Better Products by Identifying and Validating Your Riskiest Assumptions
Speak louder with pictures
Twitter’s newest features include up to four images in a single tweet. This opens a world of possibility for brands: using photos to tell a short story or offering previews of upcoming products and services. Brands can also tweet crowdsourced photos from followers, encouraging them to share images that represent the brand best.
Tag followers and capture their attention
The tagging feature allows users to tag up to 10 people in a single tweet. This allows brands to carry on conversations with more than one follower at a time, and to aim content specifically at followers. Brands looking to target particular influencers can use this feature to encourage content sharing with target audiences.
Go big and go often
Much has been made about Twitter’s new Facebookish layout, but the large header photo can serve a host of purposes for brands. Post a single, bold image to establish your brand’s voice. Or, switch photos weekly or even daily to showcase new images that represent your brand.
Optimize tweets for more visibility
Tweets that are shared often now get more page real estate and appear larger on a Twitter account’s timeline. Brands looking to attract more retweets and keep users on their pages need to optimize their tweets for maximum tweetability.
But how? Pay attention to what your followers are tweeting about, and use those key words, phrases and images in your own tweets. Tweets shared often are bigger—both figuratively and literally.
Twitter’s not done remaking itself—the platform plans to drop hashtags and replies in the future—and these latest changes make it easier for brands to offer more content to their followers. These updates could do more than break down barriers between users and brands on Twitter. They could also help the platform partner with brands and operate in the black. And that might be a win-win for brands and for Twitter.