Strategy
Are We Finally Killing The Cubicle?
Sometimes we’re separated by walls, both literal and figurative. At a time when we yearn for understanding and collaboration, sometimes we are separated by physical walls in addition to the... read more
Stop to Smell the Roses
Perhaps this should be a Thanksgiving blog, but I am so grateful for the help I have received in my personal and professional life lately that―well, let’s just call this... read more
Debt Collections: One Manual Call at a Time
Over the past few weeks there has been an increased level of attention given to a recent court ruling from the state of Wisconsin – Nelson vs. Santander Consumer USA,... read more
Is Surveying Obsolete?
12Harvard and Wharton seem to think so, as do a growing number of leading consumer brands. Harvard Business Review recently published a ‘Management Tip’ entitled ‘Don’t Listen to Customers –... read more
Store Promotions: The Moment of Truth for Retailers
Regardless of your brand, products, or target audience, retailers are committed to making the most of every shopper visit. You could call it the universal truth of retailing – quite... read more
In Praise of the Naked Business
I have a confession to make. I run my business from a chair. I’m not kidding. Writing books. Preparing speeches. Blogging. Consulting with companies from all over the world. It... read more
What Are You Doing to Keep Yourself on Track?
1I find Monday morning the most challenging time of the week. It is in the first few hours of Monday my mind drags up all my fears & doubts, reminds... read more
Taking the Temperature of Your Business
The start of a new financial year is underway and there’s no better time for businesses to be taking their own temperature, diagnosing any issues and treating them. It’s almost... read more
7 Tips to Save Cost on Bulk Packaging
Using bulk packaging for shipping your items is often a cheaper way to get products from client to consumer. Of course, just because bulk packaging is already saving you on... read more
Negotiating with Hard-heads
I’m sure you’ve all found yourself faced with the necessity of having to deal with some hard-head that just seemed determined to be difficult. No matter how logical your position,... read more
Arm Yourself With Facts Before Making a Decision
How many times have you made a serious decision based on your gut feeling? Or played a hunch? Or followed your inner spirit guide? While making a decision based on... read more
The Importance of a Strong Corporate Culture
Corporate culture is becoming increasingly important in the war for talent and retention at companies of all types around the world. Corporate culture is the personality of a company and... read more
How to Encourage People to Resolve Problems
What do you do when a direct report comes to you with an interpersonal conflict you didn’t witness? How do you react when you see a performance issue developing in... read more
What Defines Real Ambition? 5 Key Qualities Revealed
Lessons on Ambition from Real-Life “Mad Men” Adman, Kevin Allen In a wood-paneled, authentically British office in central London, I had the privilege of meeting Kevin Allen, one of the... read more
30 Ways to Say “Great Job”
We know it’s important to give positive feedback in response to a job well done. Simple recognition of effort can be a fantastic reward that provides continued motivation for future... read more
