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Four Ways to Optimize Agent Idle Time

Four Ways to Optimize Agent Idle Time
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Is Your Business Going to the Dogs?

Is Your Business Going to the Dogs?

Strategy

In this dog-eat-dog corporate world of deadlines, stress and non-stop meetings, I got to thinking about the effect it has when I bring my pup Dwight (see below) to work.... read more

Connected Economy Alignment is Value

Connected Economy Alignment is Value

Strategy

In this connected economy, the challenge is not connectivity – but alignment. If you look for differences you will find them; and if you seek alignment, cooperation, and collaboration, you... read more

Innovation vs. Budgets: When Will We Ring the Bell?

Innovation vs. Budgets: When Will We Ring the Bell?

Strategy

Ah, budgets. Are there any other elements of business that wield the same power as the freedoms or restrictions of the almighty budget? In today’s wounded economy, financial constraints dictate... read more

Why Intelligent Cross Channel Response Attribution is the Way to Go

Why Intelligent Cross Channel Response Attribution is the Way to Go

Strategy

Response attribution, while challenging, provides tremendous benefits. Not only does it provide full visibility into channel performance, it may be used as an input to optimize long term media spend... read more

Empowering Your Business by Breaking Down Silos

Empowering Your Business by Breaking Down Silos

Strategy

Do you know what one of the most underutilized resources is that already exists in your company? If you’re following our blog, it’s likely you’ve heard us speak to the... read more


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Five Steps to Create Breakthrough Actions Toward “Everest Goals”

Five Steps to Create Breakthrough Actions Toward “Everest Goals”

Strategy

Personal power is the ability to achieve what you want. More than anything else, it is personal power that brings you success and happiness. So, how do we go about... read more

How The Company Adopted A Stutter: Qquality

How The Company Adopted A Stutter: Qquality

Strategy

Overheard in the editorial department (2012): “Hey Jody, can you edit this real quick?” “Real quick?” “Yeah, I gotta get it to the client in like 30 minutes.” “How long... read more

A Guide for Giving & Receiving Constructive Criticism

A Guide for Giving & Receiving Constructive Criticism

Strategy

The biggest thing to remember when giving and receiving constructive criticism is that we are all on the same team. Everyone is trying to achieve the same goal. If I... read more

How Can I Tell What My Competitors Are Doing?

How Can I Tell What My Competitors Are Doing?

Strategy

While you’re on the road to success, you may often want to benchmark yourself against your competitors. It’s only natural–and it’s really smart. The fact is that even if your... read more

Money, Motivation and Common Sense

Money, Motivation and Common Sense

Strategy

Here I are again, considering extrinsic rewards and their effect on motivation. Recently I was told that it is obvious that if a person is given more money to do... read more

7 Key Elements of a Successful Crowdfunding Campaign

7 Key Elements of a Successful Crowdfunding Campaign

Strategy

Crowdfunding can be an effective tool for accomplishing your startup goals. Whether you’re looking to jumpstart your marketing efforts, expand your customer base, or reach out to friends and family... read more

5 Biases in Decision Making – Part 2

5 Biases in Decision Making – Part 2

Strategy

This post is part of a 3-Part series on the topic of Biases in Decision Making. Please click here for Part 1. The third installment will be posted next week.... read more