Does this routine sound familiar? You wake up, and before grabbing a cup of coffee or heading to the bathroom, you thumb through your tablet or smartphone to check email, Facebook or a sports score. It’s called a “mobile morning.”
Already, 90 percent of young people worldwide already grab their device before getting out of bed, and with more then 50 percent of Americans smartphone-connected they’re not alone.
While countless statistics make it clear that mobile is radically transforming our lives, we want to hear the real stories behind the stats from people like you. That’s why we’re collaborating with Zendesk for the Mobile Morning contest.
Do you reach for your device as soon as the alarm rings in the morning?
Leave a comment below telling us why and how mobile has affected your morning routine. Does a smartphone on your bedside table mean you’re working before you get out of bed or is a tablet just the modern version of the morning paper?
Our editors will select the most creative and/or insightful comment or story, and that lucky winner will receive an iPad 3 with retina, courtesy of Zendesk.
Zendesk understands the impact of mobile. The makers of the popular cloud-based customer service software just launched a revamped version of the Zendesk for iPad app. It found that the percentage of customer service teams using mobile has doubled in the past two years, with 60 percent of its customers now using one of its mobile apps, up from 30 percent in 2011.
Customer support professionals are no longer just helping customers from behind a desk. They might be managing trouble tickets while waiting for a train, responding to customers after dinner, and yes, even prioritizing requests while still in bed. Now with the new app, they also can stay in the know about how well they and their teams are performing—from their response time to the satisfaction of their customers—to be sure their customers are happy.
Mobile Morning Contest: The Details
We’re looking to hear about how mobile devices have changed (for better or worse) your morning routine. Be creative. Be smart. Be poignant. You can tell a story or provide a wickedly brilliant insight. Our judges (Business 2 Community Editors) will be looking for originality and insight.
To be considered for the contest, comments must be submitted by 5:00pm EST on Tues, April 2. Readers are limited to one submission/comment, and employees of Business 2 Community and Zendesk are not eligible.
The Mobile Morning contest winner will be notified by email on April 3, so please use a valid email address when commenting. In addition, Zendesk will gather the community’s comments to create an infographic that illustrates today’s mobile morning.
So think about it. How has mobile shaped your morning? We want to know…