Formula For Social Media Success

Comments: 2

  • Howard says:

    Hi Sally,
    I’m Howard and I work for Virgin Atlantic’s Social Relations team. We do proactively monitor feedback on Twitter, Facebook, etc, and often respond to this. I am sorry if we did miss any of your tweets that posed us any questions or needed a response. As you can see from our Twitter feed, we do tend to reply to all questions or feedback regarding our service in a timely manner. If you are travelling with us again in the future, please feel free to drop us a comment on Twitter and I am sure we will get back to you.

  • Awesome suggestions! I like the stats you provide as well, and your commentary was obviously effective as it got the attention of Virgin Atlantic (in the preceding comment).

    For anyone who wants to pitch these ideas or an idea inspired by this post, you should check out this article: 5 Ways to Win Buy-In For Your Idea!

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