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Does B2B Social Media Work? That’s the Wrong Question

Does B2B Social Media Work? That’s the Wrong Question image Marketing Example 205x300It is a common question, and starting point for (normally) friendly debate, in B2B marketing. Does X really work for Y?

  • Does social media work for B2B?
  • Does newspaper work for real estate?
  • Does digital work for pharmaceuticals?
  • Does content marketing work for local businesses?

People that say “no” tend to say it doesn’t work anymore because behavior is changing (newspaper), it doesn’t work because their audience doesn’t use it (social media) or it doesn’t work because it doesn’t reach their audience (content marketing).

Those that say it does work point to case studies or audience research showing usage of the channel is high.

You Are All Right!

You know what? Everyone is right. The problem is, they are arguing about the wrong question.

The real answer to “does it work” is almost always “it can”. Here is the right question to ask: “is it the right thing for my business to do?

Focusing for a moment on the B2B marketing space, of course social media can work. There are very few marketers that can say ZERO influencers or decision makers use social media.

But “can work” and “it is a good idea” are worlds apart!

  • TV can work for even the most niche B2B marketer, it just won’t be very cost effective.
  • Direct mail can work, despite the fact some B2B marketers haven’t seen great results from it lately.
  • Print can work, even though many B2B marketers have abandoned it and print publications continue to fold.

Any of these tactics can work for B2B marketers. However, they may require putting significant effort into refinement and they may never be as cost effective as other alternatives for you.

Similarly, social media works in B2B. It may require targeting influencers instead of decision makers or it might only address a small part of your audience, but that doesn’t mean it cannot have an impact. It just might not be the best next investment for your business.

In Summary

Instead of debating if something works, the discussion needs to move to when things work best and why so we can move the discussion about the best use for each tactic forward.

Blanket statements about what works and doesn’t work do not improve anyone’s understanding and do not advance your cause in the face of opposition.

Your Turn

Social media is on my list of “does it work” discussions to stop participating in. What other “does it work” debates need to be replaced by a more productive conversation?

Share your answer in the comments below or with me on Twitter (@wittlake).

Photo Credit: Arturo de Albornoz cc

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  1. brian says:

    This is a great opening to a story. But the rest of the story is missing. I agree, the question is not “does it work”, but rather “when and how can it work best”. However, now that you’ve asked the question, it would be nice to see at least an attempt at an answer.

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