5 Lessons To Learn From Chick-Fil-A’s Social Media Crisis

Comments: 2

  • Melissa, great points on how to deal with a social media crisis.

    However, contrary to what you state in your opening paragraph, Chick-Fil-A never “released a statement” with the statements attributed to the franchise. Instead, those quotes came from an interview that their CEO, Dan Cathy, did with the Baptist Press. That interview, in its entirety, can be read at http://www.bpnews.net/BPnews.asp?ID=38271.

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