Social media marketing isn’t about the tactics you use or your daily posting routine. It goes much deeper than that.
It doesn’t matter if you’re following the latest trend and using Pinterest for your business.
What matters are the underlying beliefs and principles that set you apart.
Because you have too much competition for your customer’s attention. So separating yourself and standing out from the crowd is essential in today’s online marketing world.
Social media gives you the tools to do that, but you need to embrace these 3 strategies first.
Image courtesy of Social Media Max
Related Resource from B2CWebcast: PR Hacking: How Ideas Spread And What Marketers Need to Know
1. Have a Voice
Each business needs a unique voice and personality. This is especially true online.
People don’t want to connect with faceless corporations. They want to connect with real humans. But a lot of companies still don’t understand this.
A panelist at a recent conference told me that her Legal Department gives her “acceptable social media responses”, and she’s not allowed to do anything different.
That means if someone has a unique question or comment, she would have to go through her Legal Department first, before answering the person’s question.
That’s the complete opposite of the definition of social media. No one will like, trust or respect her company in the long run if they can’t get straight, honest feedback in a timely manner.
Businesses can utilize speed, while also being more open, direct and honest with people.
2. Take a Stand
Any business can separate themselves from the competition by believing in something 100%. It doesn’t matter whether that’s a movement, a good cause, or just a way of doing business.
Because most companies won’t fully commit. They want to please everyone, and not ruffle any feathers. But if you’re a small company and you try to please everyone, then you’ll end up pleasing no one.
The key to marketing online is to build trust. Without it, no one will buy from you. So every blog post and email newsletter needs to emphasis the special qualities you believe in.
In his TED talk, Simon Sinek said, “People don’t buy what you do, they buy why you do it”.
Think about the special companies that you like and admire. They start with “Why”. They tap into a bigger cause than themselves, and that emotionally connects with people.
If you only sell “What” you do, then you’re going to be stuck selling commodities and you’ll always compete on price. Simon’s talk hits this point home and gives you pointers on how your business can create it’s own “Why” statement.
3. Identify Your Enemy
If you’re going to have a voice and take a stand for something, then by default there has to be examples of people, trends, business philosophies or companies you don’t agree with.
For example, Apple believes in beautiful design, simple interfaces and elegant products. So they’ve publicly gone after Microsoft and others companies for making cheap products that detract from the user’s experience.
Again, you’re not marketing to everyone. You want to attract those who share your worldview.
And one of the best ways to get people to commit and emotionally engaged is through sharing a common bond, or defending yourselves against the same threat.
Because your first goal in online marketing is to get their attention. You won’t be able to generate web traffic unless you can pique people’s interest.
Online, that starts with creating content on your blog, social networks, or email newsletter that’s unique and stands out.
But no matter the tactic or method you use, it has to connect with your underlying business principles.
Because that is what’s going to set you apart.
And that’s why people will buy from you, instead of your competition.