No one wants a new way to work, they ways to improve the processes they are currently using, one of the best ways to ensure widespread adoption of social software is to integrate with existing business applications already in place that run your business. Implementing your enterprise social network requires more than just a technology deployment.
You should consider the existing systems that you are already using and how enterprise social software can – or can’t – integrate with them. Some enterprise social software integrates well with legacy platforms. Others operate as a separate silo. User satisfaction tends to much higher when enterprise social software can integrate with existing platforms as opposed to being a standalone platform that doesn’t add value to the systems workers are already using.
Your enterprise social platform should have the ability to integrate social into your existing business processes. Here are few must have integration’s that extend your enterprise social business platform;
1. Document repository:
In the enterprise, documents are stored in many different repositories & can be difficult for information workers who want to use the data contained within these documents to locate the documents and integrate them within their daily work. Rather than building a community supported by a social platform around extracurricular interests, ensure that the way people get work done relies on going to the platform so that people need fewer places to go, not more.
Related Resources from B2C
» Free Webcast: The Future of Marketing: Social Listening + Action
Document management software not only lets you store files in a single location, it also makes it a snap to share all your documents and media. Should make it easy to keep all your documents relevant, up‐to‐date, and easily accessible from anywhere which bridges the gap of content and people.
Your enterprise social network should have the ability to share documents (all types) within the platform by integrating with Document Management platforms like Box, Drop Box, Sky Drive, Google Drive, Office 365, Windows File Server, SharePoint, etc.
CRM helps businesses in streamlining operation and improve customer dealing. Integration of CRM with your enterprise social platform will further enforce its usefulness in helping businesses to connect and serve their customers better. Improved peer-to-peer interaction in offering customer support.
3. LDAP/Active directory
An integration with your existing LDAP/Active directory helps provide employees with a seamless way to login and access your Enterprise Collaboration platform and business applications easily and securely from any device, location and any time.
It also improves security and identity management of all applications, eliminates help desk request on forgot/change passwords. Eliminates the need for employees to remember multiple lo-gins/passwords for the growing list of SaaS applications.
4. IFrame (Inline Frame)
An Inline Frame is used to embed another web based site on to your site, this provides employees “in the flow” capability within the Enterprise Collaboration platform to get work done across many business applications. It is a quick way to meet integration’s & workflow requirements to set the work done from one platform instead of many platforms, improves productivity for employees.
5. Google Analytics
Google Analytics undoubtedly is one of the best tool to help you track your site’s statistics, which let you see how many people are looking at each page, it will help you understand which parts of your Enterprise social network are performing well, which areas are most popular, you’ll find out how often people visit each page of your site, how long they stay, etc.
Google analytics helps dive into your data. Standard reports make it easy to measure and understand engagement on social collaboration site.
MangoApps is an example of a solution to the silo problem. MangoApps is a platform that provides social features as a service to other enterprise applications & being utilized to break down information silos to engage and interact with customers, partners, suppliers and employees. Click here to sign-up for a free trial & experience it yourself