Sales Management

On Outsourcing 101

Business Handshake Before GlobeOver the previous decade, outsourcing has turned into a major trend when it comes to human resourcing. Outsourcing is defined as the act of assigning employment functions outside a company as an alternative of managing them in-house. More and more businesses, big and small, are turning to outsourcing because it saves them time and money.  That’s if it is done well. So, in what manner would you be able to make it work for your business?

What You Need To Do

You have to look for a company that can truly do their job well. This entails getting and checking references. Ideally, you may get some information about the company’s track record from their previous and present clients.  Figure out what commercial ventures and what sort of workload the firm or individual is accustomed to. Can you trust them about deadlines and due dates? Or is there a chance that your small business’ projects be pushed aside if a bigger client has an urgent matter that needs immediate attention? In addition, find one who can make you feel at ease. Go for one which you can easily talk to when it comes to your concerns and needs. If possible, ask if you can see samples of their work.

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The Problem with Outsourcing

Although outsourcing sounds really great, there are still potential problems that you may face. The most common one is the lack of communication between the two parties involved –buyer and seller. A lot of buyers fail to acknowledge the importance of consistent communication on all phases of the project development.  When they do realize it, it is already too late. There are those who hardly communicate with the business between the time that the project was granted and the time toward the due date. This is actually a big no-no. Like in-house workers, offshore companies require somebody to check on their work and keep them on the right track.

During the times when you failed to keep in touch, you squandered precious time which you could have easily used to settle issues. Eventually you begin losing money. Don’t forget that when you outsource a project, you are working with individuals who may be from the other side of the globe.  This could mean different time zones, language boundaries, and miscommunication.

To avoid this kind of dilemma, here are some sound advices that may be wise to follow.

  1. A tightly planned rhythm of day-by-day and week-by-week gatherings. This is probably the strongest tool available to the outsourcing world. By conducting a team members’ meeting for at least 15 minutes a day and each week for about an hour, something great can surely happen. Communication issues appear to fix itself because of the fact that individuals have a day-by-day opportunity to specify them and to adjust conduct.
  1. Utilization of Online-Based Tools. Making use of basic communication tools such as video conferencing, screen sharing/collaboration or any other internet tool is a great way to ease the communication problem of outsourcing. For those that are just starting out, you will find that a hosted VoIP PBX system is a perfect communication solution, too.  Other online tools that you might also want to consider using are project management software, issue tracker, wiki based tool and many more.  Remember the golden rule: All communication happens through the online tool.
  1. Communicating your Vision to the Team. Ensuring that every group feels included on the everyday operations of the company is a helpful way to make sure that everybody is ‘on the same boat’.  Help employees to understand the general vision of the company as this aid in keeping the group inspired.

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