Online Communities
Private Social Networks: 3 Tips for Avoiding Serious Implementation Delays
You’ve done your research. You know the business benefits of launching a private social community for customers. You have selected your online community software platform and you have your senior... read more
Private Online Community Lessons from Starbucks and Domino’s
If you are planning a private online community for your business, your company may have more in common with Starbucks and Domino’s Pizza than you think. This is not because... read more
Why Branded Online Communities Deliver On Social Customer Care
Just last week my colleagues at Social Media Today released the 3rd annual Social Customer Index Report which is chock full of data to fuel any organization’s efforts to leverage... read more
Intranet Launch Strategies: An Idiot’s Guide
Maybe you’ve got a new boss determined to make their mark or you’ve got an intranet platform that was coded by Noah? Whatever the reason, at some point in your... read more
Killer App? Zombie Preparedness on the Intranet
Earlier this month we talked about the intranet’s role in preparing for and recovering from catastrophe. But are you prepared for a zombie apocalypse? So-called digital workplace ‘experts’ claim that... read more
6 Non-Tech Tips for Creating a Private Online Community for Customers
With more and more companies looking to create a private online community, many executives are on the lookout for the best way to go about it. Surprisingly, many organizations think... read more
Reputation Management: Handling Negative Reviews
3Websites like Yelp, Google+ Local, and Angie’s List allow users to review and tell their experience they’ve had with a business establishment regardless of it being negative or positive. As... read more
5 Easy Ways To Drive Community Engagement
During the course of her five years with Jive Professional Services, Carrie Gilbert has guided dozens of Jive customers through the process of defining and implementing their community strategies, drawing... read more
Community Building Tips: Are You Commoogling?
What is commoogling? A concept honed by Martin Shervington on Google+ and explained on Urban Dictionary as “Commingle – to mix together, to blend, to make into one ‘body’+ online... read more
How to Care For and Feed Your Community
As one of Jive’s community managers, I know that growing a sustainable and lively online community requires both care and feeding. Community managers must skillfully cultivate a community to ensure... read more
Do You Need a Disciplined Social Media Community Manager?
I frequently answer questions and advise potential clients on the importance of hiring a social media community manager who has personal expectations (and who you can expect) to be mature,... read more
3 Tips for Building a Successful Online Community from the Offline World
They are an executive’s worst social business nightmares. You launch an online community for customers, partners, or employees, then two things happen. Nobody contributes to the community. New members join... read more
4 Common Processes that SharePoint can Streamline
2So your organization has a SharePoint intranet. Your Communications team has done their best by creating and executing a communication plan including a teaser video, a naming contest (Check out... read more
Fake Online Reviews on the Rise
According to research company Gartner, as much as 15% of online reviews will be fake by 2014. Just this past summer, it was found that 8% of Facebook accounts are... read more
4 Steps to Increasing Customer Engagement in Your Online Community
Your private customer community should not behave like, and be treated like, public social networks such as Facebook, LinkedIn, or Pinterest. However, what if you could infuse some of the... read more
