Online Communities
11 Powerful Features You Should Have in Your Online Customer Forums
While customer forums are only part of a full online customer community, they are usually the most trafficked and vibrant area of the community. The central role that customer discussion... read more
4 Areas of Importance to Focus on When Creating a Customer Community
Over the last year I have been busy learning about how a community can not only help with customer retention and satisfaction, but it can also help customers achieve personal... read more
The Intranet and The Art of Delivering Bad News to Employees
Nobody wants to give — or receive — announcements about job cuts, company takeovers, raise freezes and other bad news. But used wisely, the intranet can help cushion the blow... read more
Do CMGRs Have a Requirement To Stand Up Against Bullying?
To a certain extent I think Community Managers, by nature of the role responsibilities, have a requirement to address the issues that deeply impact individuals and our communities as a... read more
Agency “Best Practices” for TV Ads Create Jobs for Community Managers
Identifying The Brands With Budget and Rising Needs for Community Management. Have you noticed that many TV ads now include social media chicklets/icons and page names? Lowes.com Spring 2012 Ad... read more
Helping You Make the Case for a Digital Workplace
Do you feel like the lone ranger when it comes to building a digital environment in your workplace? Are you tired of getting the cold shoulder from the C-Suite when... read more
Private Social Networks: 3 Tips for Avoiding Serious Implementation Delays
You’ve done your research. You know the business benefits of launching a private social community for customers. You have selected your online community software platform and you have your senior... read more
Private Online Community Lessons from Starbucks and Domino’s
If you are planning a private online community for your business, your company may have more in common with Starbucks and Domino’s Pizza than you think. This is not because... read more
Why Branded Online Communities Deliver On Social Customer Care
Just last week my colleagues at Social Media Today released the 3rd annual Social Customer Index Report which is chock full of data to fuel any organization’s efforts to leverage... read more
Intranet Launch Strategies: An Idiot’s Guide
Maybe you’ve got a new boss determined to make their mark or you’ve got an intranet platform that was coded by Noah? Whatever the reason, at some point in your... read more
Killer App? Zombie Preparedness on the Intranet
Earlier this month we talked about the intranet’s role in preparing for and recovering from catastrophe. But are you prepared for a zombie apocalypse? So-called digital workplace ‘experts’ claim that... read more
6 Non-Tech Tips for Creating a Private Online Community for Customers
With more and more companies looking to create a private online community, many executives are on the lookout for the best way to go about it. Surprisingly, many organizations think... read more
Reputation Management: Handling Negative Reviews
2Websites like Yelp, Google+ Local, and Angie’s List allow users to review and tell their experience they’ve had with a business establishment regardless of it being negative or positive. As... read more
5 Easy Ways To Drive Community Engagement
During the course of her five years with Jive Professional Services, Carrie Gilbert has guided dozens of Jive customers through the process of defining and implementing their community strategies, drawing... read more
Community Building Tips: Are You Commoogling?
What is commoogling? A concept honed by Martin Shervington on Google+ and explained on Urban Dictionary as “Commingle – to mix together, to blend, to make into one ‘body’+ online... read more
