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Online Communities

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All Online Communities Articles - Page 6
10 Things Every Online Community Manager Should be Testing to Increase Engagement

10 Things Every Online Community Manager Should be Testing to Increase Engagement

When you first launch a private online community, your goal is to go from having a non-engaged set of members or customers to a highly engaged community of members or... read more

What do WordPress Women Want?

What do WordPress Women Want?

Our issue is that there are too few WordPress women speaking at WordCamps and Meetups. This despite the generally high attendance of women at these industry gatherings. And that irks... read more

How to Create an Engaging User Group Community Website

How to Create an Engaging User Group Community Website

The first user groups were launched in the 1950s. People using technology, such as IBM’s mainframe systems, came together into loose clubs to support each other, spread best practices, and... read more

10 Steps for a Successful Online Community

10 Steps for a Successful Online Community

As per Gartner, by 2015, 50% of online customer self-service search activities will be via a virtual assistant for at least 1,500 large enterprises. In their endeavor to leverage social... read more

10 Types of Videos to Increase Engagement in Your Online Community

10 Types of Videos to Increase Engagement in Your Online Community

One of the most common challenges of running a private online community is achieving consistent and continual engagement from customers or members. But that’s nothing new to you—in fact, you... read more

Your Social Network is Offline… and Why That’s a Good Thing

Your Social Network is Offline… and Why That’s a Good Thing

Facebook, Twitter, and LinkedIn and all social networks are great for meeting new people, even maintaining connections, and driving traffic to your website. The only problem is that sitting behind... read more

Forum Software vs. Online Community Platforms

Forum Software vs. Online Community Platforms

Where do your customers go for support? Despite the simplicity of the question, there are several factors that make the answer unique to your organization. The first part revolves around... read more

10 Non-Social Media Skills Of Great Online Community Managers

10 Non-Social Media Skills Of Great Online Community Managers

While there’s no denying there are similarities between public social media networks and private online communities, there are also very distinct differences. According to online community research and consulting firm,... read more

9 Questions You Must Answer To Grow A Vibrant Online Community

9 Questions You Must Answer To Grow A Vibrant Online Community

Many marketers jump on Social Media and expect instant results. They often see other business leaders seeing success and question why they aren’t experiencing the same results. The truth is... read more

Intranet Etiquette: Do You Need It?

Intranet Etiquette: Do You Need It?

The company intranet is an excellent communication and collaboration tool. However, if it is misused, it can become the platform for miscommunication, unnecessary conflict, and low employee morale. This is... read more

Community Management Thoughts and Challenges for 2014

Community Management Thoughts and Challenges for 2014

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In 2013, the field of community management expanded more than ever. According to The Community Roundtable, the average community manager has 3.7 years of experience. Just imagine how many more... read more

How to Truly Show Your Online Community Manager Appreciation

How to Truly Show Your Online Community Manager Appreciation

All organizations, from big businesses to small nonprofits, have communities. Organizations of all types depend on strong relationships with their communities of customers, members, partners, donors, and employees to make... read more

Why the New Search App “Jelly” Gets at the Heart of Private Online Communities

Why the New Search App “Jelly” Gets at the Heart of Private Online Communities

Have you heard of the new search app, Jelly? If not, get ready! It might be the next “big thing.” Designed to function as a search engine that relies on... read more

Is This The Secret Sauce In Active Online Customer Communities?

Is This The Secret Sauce In Active Online Customer Communities?

How to Capitalize on One of the Most Underutilized Online Community Management Tools You have numerous tools at your disposal for growing and managing your online customer community—from content calendars... read more

Online Community ROI, Redefined (In Pictures)

Online Community ROI, Redefined (In Pictures)

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There’s a cringe-worthy trend emerging around how online community ROI is being articulated which has captured my colleague Peter Ward’s and my attention. So, we pulled together this blog post... read more