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All Online Communities Articles - Page 5
Forum Software vs. Online Community Platforms

Forum Software vs. Online Community Platforms

Where do your customers go for support? Despite the simplicity of the question, there are several factors that make the answer unique to your organization. The first part revolves around... read more

10 Non-Social Media Skills Of Great Online Community Managers

10 Non-Social Media Skills Of Great Online Community Managers

While there’s no denying there are similarities between public social media networks and private online communities, there are also very distinct differences. According to online community research and consulting firm,... read more

9 Questions You Must Answer To Grow A Vibrant Online Community

9 Questions You Must Answer To Grow A Vibrant Online Community

Many marketers jump on Social Media and expect instant results. They often see other business leaders seeing success and question why they aren’t experiencing the same results. The truth is... read more

Intranet Etiquette: Do You Need It?

Intranet Etiquette: Do You Need It?

The company intranet is an excellent communication and collaboration tool. However, if it is misused, it can become the platform for miscommunication, unnecessary conflict, and low employee morale. This is... read more

Community Management Thoughts and Challenges for 2014

Community Management Thoughts and Challenges for 2014

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In 2013, the field of community management expanded more than ever. According to The Community Roundtable, the average community manager has 3.7 years of experience. Just imagine how many more... read more


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How to Truly Show Your Online Community Manager Appreciation

How to Truly Show Your Online Community Manager Appreciation

All organizations, from big businesses to small nonprofits, have communities. Organizations of all types depend on strong relationships with their communities of customers, members, partners, donors, and employees to make... read more

Why the New Search App “Jelly” Gets at the Heart of Private Online Communities

Why the New Search App “Jelly” Gets at the Heart of Private Online Communities

Have you heard of the new search app, Jelly? If not, get ready! It might be the next “big thing.” Designed to function as a search engine that relies on... read more

Is This The Secret Sauce In Active Online Customer Communities?

Is This The Secret Sauce In Active Online Customer Communities?

How to Capitalize on One of the Most Underutilized Online Community Management Tools You have numerous tools at your disposal for growing and managing your online customer community—from content calendars... read more

Online Community ROI, Redefined (In Pictures)

Online Community ROI, Redefined (In Pictures)

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There’s a cringe-worthy trend emerging around how online community ROI is being articulated which has captured my colleague Peter Ward’s and my attention. So, we pulled together this blog post... read more

How to Launch a Private Online Community Without Angering Your Customers

How to Launch a Private Online Community Without Angering Your Customers

Change Management Tips to Ease the Transition to a Community-Based Customer Experience My wife and I love Walt Disney World. Like many people who frequent the parks, we have developed... read more

How to Get Customers or Members to Complete Profiles in Your Private Online Community

How to Get Customers or Members to Complete Profiles in Your Private Online Community

There many ways that your customers or members can participate in your organization’s private online community—from uploading useful documents to asking and answering questions in the discussion forums. However, it... read more

The Three Most Important Things To Do When Changing Forum Software

The Three Most Important Things To Do When Changing Forum Software

Forums have been around a long time and will continue to be around as long as people need a place to come together to have meaningful discussions. If you operate... read more

Using the Rule of Thirds to Build a Robust Online Community [TUTORIAL]

Using the Rule of Thirds to Build a Robust Online Community [TUTORIAL]

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This previous blog post about cringeworthly things businesses are doing on social media might have left you wondering exactly how to avoid these offenses while you build your community. It’s... read more

Help! My Forum Is Overrun With SPAM

Help! My Forum Is Overrun With SPAM

There’s nothing worse than browsing through a forum that’s full of Spam posts. Spammers target forums because they think that the pages in the forum will get crawled by search... read more

6 Smart Companies That Believe Online Communities Are the Future

6 Smart Companies That Believe Online Communities Are the Future

Every day, we are inundated with a deluge of information online. It comes through email, websites, and social networks. It comes from friends, family, business thought-leaders, and professional peers. And... read more